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Matthew
Community Member

Unable to change case/capitalization of name

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Just a warning to everyone, but it appears that even support cannot change the case of your Stadia name. In the heat of the moment as I rushed to claim my name before anyone else, I accidentally claimed it without a capital letter. Now my name is stuck lowercase and phone support is unable to fix it because the system thinks they are trying to reclaim my existing name. Hopefully this is something that Google will allow in the future, so I don’t mind too much, but I wanted to give this warning to everyone. Be careful when choosing your name. Edit: I called support again and now I am escalated to tier 2 technical support. They will respond to me via email apparently. I’ll let you all know what happens next.
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Best Response
Matthew
Community Member
This is now resolved. Support on the site (I used chat) can now update your Stadia name to be capitalized.

View Best Response in original post

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18 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Matthew Does that mean you've received the invitation code? If yes, that's glad to hear that people are finally getting theirs :slightly_smiling_face:

(still waiting for mine)

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Stadia Guides are not employed by Google. Opinions are my own.
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Matthew
Community Member
Yes. I was fortunate enough to get my code 2 minutes after they were released. I hope your code shows up soon!
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DennyL
Community Member

So once you get and apply the invite code you can then choose your name?

I was wondering when that would happen.

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Matthew
Community Member

That’s correct. You enter your code, accept their terms by scrolling down and clicking a checkbox, then you pick you name. Takes about 10-15 seconds from when you get that email. 

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Dunlop
Community Member

Thanks for the info and I think you are the first confirmed person to get the code : )

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davidking
Stadia Player
Stadia Player

That's a shame, thanks for the warning @Matthew!

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SelectButton
Community Member
I thought in the AMA they claimed you can change it at will as a founder?
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Matthew
Community Member

They can change my name to something else, but they can’t figure out how to change my name to have a capital letter. If they swap my name to something else temporarily, they may lose my current name. I’m pending tier2 support for more help. 

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@SelectButton Yes you can, as long as it's not taken. I think in this case, when you try to change capitalization, it's flagging that particular username has been taken (by the person trying to change the capitalization).

So a possible workaround would be to change your current username to something else, then change it back to the original username with the correct capitalization. Not sure if there's a grace period between changes though (and hopefully nobody else takes that username in between)

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Stadia Guides are not employed by Google. Opinions are my own.
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Matthew
Community Member

I’m still waiting to hear back from tier 2 support. They are supposed to email me. 

I could ask them to swap names and then swap back, but as you mentioned, no one knows the cool down time or if it would get taken by someone else. At this point, primary support seems like they are just getting the hang of Stadia, so I don’t feel comfortable pushing them to attempt these swaps. If something goes wrong, I doubt I’ll get my name back. I’ll just hold tight for tier 2 to email me.

Maybe if staff on these forums sees this thread they can help check that there really is a ticket with tier 2.

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Matthew
Community Member

As an update, it’s been over 24 hours since I was told that tier 2 support would review and email me back. At this point, my ticket was lost in the hundreds of other tickets about codes or they simply can’t fix my username at this time. Regardless, I wish they’d at least email me a status update.

 

I will give them 48 hours, then I will call them again and provide you all with a status update. I’ve already seen a few others on Reddit in the same boat and want to get this resolved for everyone. 

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Matthew It's frustrating I know. But I guess this way you know that your picked name is safe, and nobody will be able to take over. You basically just need to claim it from yourself :slightly_smiling_face:

Hopefully it'll get sorted out soon.

 

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Stadia Guides are not employed by Google. Opinions are my own.
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lucifer
Community Member
I made the same mistake day one and haven't been able to get through to support. I'm interested to see how it turns out for you.
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Matthew
Community Member

@lucifer 

Support confirmed to me that they have had numerous requests for this, but it is not technically possible at this time. Their team is aware and working to build this capability in the near future. I was told to check in every few weeks to see if they have resolved the issue on their end.

I wish support here would confirm what I’ve been told. 

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lucifer
Community Member

Sounds good ... I guess ill deal with this minor inconvenience for now lol

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Cromulent
Community Member

First time is free.  It's going to cost you $ after that.

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Matthew
Community Member
This is now resolved. Support on the site (I used chat) can now update your Stadia name to be capitalized.
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lucifer
Community Member

Thanks for the heads up I just changed mine. 

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