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OkRuh
Stadia Player
Stadia Player

The freeze frame during game play because of CCU overheating....

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Keeps happening and I keep having to unplug this CCU for it to kool off. Anyone have a fix? or is stadia (who is aware of the problem and consistently remains silent) going to do anything about it? 

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Best Response
ChrisFromGoogle
Community Specialist
Community Specialist

Hi @OkRuh and @Borussia, thanks for reporting this. If you believe your Chromecast Ultra is crashing due to overheating, please try factory resetting the device. If, after doing so, you are still experiencing the same problem, please reach out to our support team for additional steps.

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Borussia
Silver Stadia Guide
Silver Stadia Guide

CCU overheating is an issue. I've seen funny behaviour after hours of gaming like freeze frames and displaying weird colours.

Unfortunately it seems that there is no solution fornrhis problem unless you want to open your device and attach some passive/active custom cooling yourself (lost of guarantee!).

My hope is a release on nVidia Shield TV.

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ChrisFromGoogle
Community Specialist
Community Specialist

Hi @OkRuh and @Borussia, thanks for reporting this. If you believe your Chromecast Ultra is crashing due to overheating, please try factory resetting the device. If, after doing so, you are still experiencing the same problem, please reach out to our support team for additional steps.

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