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Greenhill
Founder
Founder

The Division 2 - Cannot log in/enter game.

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Upon game start, on one account, I cannot log in. On another account, also stadia, I can log in and play. The account that doesn't; im stuck at login menu and I can only press the A button. When I press the A button I receive the message: "A ubisoft service is not available at this moment."  And then I can only press ok with the (A)  button,  and I'm still at same login start menu of the game.

19 august 2022

 

I've seen possible solution that require a change of windows settings, but on stadia I ofcourse do not have acces to such settings. 

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Best Response
Greenhill
Founder
Founder

ivan suggested unlink stadia account from ubisoft website, this solved my issue and can connect to ubisoft server again now and play the game as normal. thank you. 

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4 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Greenhill Are both accounts accessed from the same country? That's the only thing I can think of right now. The game connect to the nearest Ubisoft data center, and it so happens that the first account is trying to connect to a data center that's currently down /in maintenance. I say give it some time and see if the issue resolves.

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Stadia Guides are not employed by Google. Opinions are my own.
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Greenhill
Founder
Founder

Thank you. Both accounts are from the netherlands. But different internet, so I'll try connect with the same internet. One second.

 

5g t-mobile one is the one that gives error message, perhaps thats the reason.

 

... Ok, tried using same wifi to open the game still gives the same error message on of my account. I'll wait, try again, or play another time. Thank you for the suggestion. 

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Greenhill
Founder
Founder

This might be account related, I tried again today, logging in from both accounts, from same location. My account gives same error message as yesterday and the other account has no such issue at all. Both stadia ofcourse. 

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Greenhill
Founder
Founder

ivan suggested unlink stadia account from ubisoft website, this solved my issue and can connect to ubisoft server again now and play the game as normal. thank you. 

1 Kudo