I ordered a game that passes the 59.99 limit. I also pre ordered said game. That dates it says for the promotion just says “launches” it never clearly states it needs to be playable or even available to play. The rules also state that you need to buy said game during the promotion period. Which I did. After I did I messaged support to have them confirm. Which JD did. Then the 20th comes and no code. I again message support. The chat line was long 30 people ahead of me. Then I get on with Elan. Elan says the game has to available during the promotion period not a pre ordered game that comes out next year. I disagree. I never saw or read anything that clearly defines that. I also have the issue with JD who had access to everything Elan does and told me I was indeed eligible and all good to go. I would like to point out that Elan speaks very odd almost not human. (Side note I have a bet that Elan was not human and is AI. Also while I was typing messages he sent answers before I sent the question. Clearly google has the chat software that allows them to see the message before you send it. Beware) Honestly I don’t know what the big deal is. They will still get their money. At this point if the support that Elan sent me to decides to deny the deal. Than it’s garbage. Their own employee said I was eligible and on track. This ladies and gentleman is a complete bait and switch.
Hi @Auggie8038,
I just looked at the terms again and it does state the pre-order needs to release before October 10th 11:59pm PDT
Promotion terms: https://support.google.com/stadia/answer/11198465
I do want to add that a game pre-order is not actually paid for until the game comes out and launches on the Stadia. Launches meaning no longer being a pre-order
I would like to point out that I thought I did meet requirements. Why else would I reach out immediately after to confirm? I missed the word launches. Sure you got me there. Wish the first agent would have told me.
I'd just like to add with regards to Elan that I found him both helpful and approachable when I contacted Google for support about the promo. He was a gentleman and a credit to Google.
Yeah it’s too bad I didn’t get him the first time. Maybe then I’d actually gotten the offer. ![]()
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You guys seem to think I’m upset because I failed to read the offer. The story here is not about reading the terms it’s obvious I missed the point. The story here is the first representative named JD telling me I was good to go and failed to explain I did not meet the requirements. All of you are looking at me and judging me because I didn’t read the terms and follow them. I pose this question to all of you. Why did the first representative fail to say anything if he had access to the same information as Elan? The google support rep failed to notify me and did not give me the opportunity to address the problem. Because all I would have to do is purchase a separate game. Either he lied on purpose or it was a honest mistake. The end result is the same. I became ineligible for the offer because a google support representative failed to do there job. Lastly I can play on any number of systems. And I can cancel any game and walk away with no issues. So you see the story here is not about failing to read the terms. The story here and why this is marked as a fail is to show you google made a mistake and forced me the consumer to pay the price instead of being held accountable. When this happens to you. Don’t say I never warned you. -Enjoy
Google does not care that the representative failed to do their job and advise me that I did not meet qualifications. That’s what you should be talking about. -Enjoy
Hello again, I don't have a dog in the race and if I was in your position of being told I'm eligible then found out I wasn't I'd be irritated too because I'm sure that like me you'd have just purchased an eligible game instead - but now you can't.
I would say though that you're coming across in a way that reflects poorly. Calling things 'fail' and insulting people to say they're bots -- it looks bad my dude. Accusing people of bait and switch.
If I was in Google's position then I'd want to give you an opportunity to buy an eligible game so you could take part too, and I hope they do this and I feel like you've had some bad luck here.
My advice to you? Try to bite your tongue for a bit. A mistake has been made so maybe Google will find a way to make things right with you but it becomes less likely if you are rude my bro.
My advice to Google? Give Auggie8038 an opportunity to buy to take part. You have endless troughs of cash so this will be a small hit for you.
Edit: missed the bit about the Google response being final. I think that's a mistake, the idea of the promotion surely is to spread some cheer and hopefully get people to buy more games but if they feel they have to read lots of small print they won't.
My hope is a Google rep reads this and sees some potential in what I've suggested.
I am sorry for you it didn't went out that well with the Premiere edition here for you, but tbh my best advice is always to check the terms and conditions of an offer in detail. Even employees can read it wrong and therefore may tell you you're eligible even though you're not. This was a mistake obviously, but on the other hand side the T&C are open to everyone, so even without consulting the Stadia team you could have checked them out.
Now that event is over now anyway, so not worth it to still be grumpy about it... the good thing is that the Stadia team does these "free premiere edition"-offers like 2-3 times per year, so I am sure there'll be another opportunity then for you to get such a deal.
Still sorry for you mate, but life goes on and actually Black Friday and Christmas are coming close, so there might be sales or new offers on the way, so I guess we can keep our eyes peeled!