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gutterXshark
Stadia Player
Stadia Player

Stadia on IPhone - Failed to start RTC Client

Hi.

im sorry if this has already been asked/solved but I couldn’t find a thread with a good answer.

I’ve been through troubleshooting with Stadia but they can’t help.

Basically I can’t play Stadia on my phone over mobile data despite having a very good connection. I have the safari web app installed but when I try to launch a game I either get ‘reopen to play’ or ‘Failed to start RTC Client.’ - this happens through chrome browser as well.

I can play fine over WiFi and, strangely, can play on my MacBook via mobile data when tethered to my phone’s personal hotspot; I just can’t play on the phone itself.

I’ve done a factory reset to no avail; I’m beginning to think it could be something to do with my network provider (Three UK) and I’m wondering if anyone else has run into the same issue?

thanks in advance.

Tom

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1 Reply
JamesFromGoogle
Community Specialist
Community Specialist

Hello @gutterXshark,

 

Thanks for stopping by our community and asking a great question! That is a very interesting issue and I can imagine how frustrating it would be. Let's see what we can do though, yeah?

 

Normally our users get the "Fail to start RTC Client" issue when they have certain extensions that inhibit the Stadia experience. Now, I know that typical desktop extensions are not available on iOS devices, but I wanted to bring that up in case it jogged an idea for you.

  • Have you tried using incognito mode on either of your browsers to see if that worked? 
  • Based on what you've said so far, it does seem like it could have something to do with your cellular network provider. Have you attempted to reach out to them at all to see if they've had other users run into a similar issue?
  • Last question, and this may be a long shot, but worth a try. Do you know anyone else that has an iPhone and is on the same provider that could test if they also have this issue?

Okay, let us know how all of that goes. We look forward to hearing back from you.


Best,

James

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