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Giveupffs
Founder
Founder

Stadia offer code not supplied

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In September stadia offered a free controller code to be supplied within 3 days if resubscribing to stadia pro and I've not received the code. Contacted Google and they are saying it could take longer, a week later and it's still not here.

 

Is this just me or are they misleading others too?

 

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Best Response
Giveupffs
Founder
Founder
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JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

We appreciate the comments and feedback. I did want to link this article for further details on the promotion: Stadia Premiere Edition offer for Stadia Pro subscribers. I think one of the most important things to note about this offer is that it was strictly for residents of the UK. Please reach back out if anyone has any further questions or comments. We'd be more than happy to continue to offer any additional clarification if need be.

 

Thank you,

James

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22 Replies
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Giveupffs 

Did you check your spam folder on your Google account?

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Giveupffs
Founder
Founder

@AndroiFy yeah, but not there.

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Shadowdarck
Stadia Player
Stadia Player

I cancelled earlier in Sept before the announcement about the incentive.

Up to press I've not received an email inviting to re sub so perhaps this just is a random invite.

A shame really.

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Giveupffs
Founder
Founder

I know people who didn't get an invite but they never used more than their free intro offer. 

I did tho so a little distrustful of Google offers now.

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Kaittoo
Stadia Player
Stadia Player

same here 1+

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GamingForFun
Stadia Player
Stadia Player

Same problem here I saw the offer, I picked up

ItemPrice
 
Cyberpunk 2077 (Stadia) (by Google) $59.99
 
Tax: $4.80
Total: $64.79
 

 

and I still have not received the promo code for the Free controller + Chrome Ultra (Stadia Premiere Edition)

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JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

We appreciate the comments and feedback. I did want to link this article for further details on the promotion: Stadia Premiere Edition offer for Stadia Pro subscribers. I think one of the most important things to note about this offer is that it was strictly for residents of the UK. Please reach back out if anyone has any further questions or comments. We'd be more than happy to continue to offer any additional clarification if need be.

 

Thank you,

James

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Giveupffs
Founder
Founder

I'm glad you appreciate people's comments however, I don't appreciate being lied to by Google/stadia. 

The most important thing for me is you emailed me, I am in the UK and I won't trust Google going forward.

Feel free to clarify things further but to clarify my position, I'll be trialing Luna when available.

 

 

 

 

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JamesFromGoogle
Community Specialist
Community Specialist

Hi @Giveupffs,

I'm so sorry you seem to be getting the run around from our support team. After looking into your case myself, I was able to see that our team should be sending out the codes for the UK promotion by the end of October. So if by the end of this week you don't get anything, please reach back out and I'll reach out personally to see what we can find out. Again, I'm sorry for this issue and thank you for your patience.


Best,

James

1 Kudo
Giveupffs
Founder
Founder

Hi @JamesFromGoogle,

Still no code.

Regards 

Lee

 

 

 

 

 

 

 

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JamesFromGoogle
Community Specialist
Community Specialist

Hey there, @Giveupffs,

It looks like our Stadia Support team was able to reach out to you on the same email you used when you created your account here in the community. Based on what I've been able to see, it looks like your case has been resolved. We'll go ahead and leave this thread open for another 24 hours in case you have any follow up questions or comments.

Thank you,

James

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Giveupffs
Founder
Founder

Hi @JamesFromGoogle 

Sorry, I thought I'd replied yesterday to your previous response to say someone sent me a code and that I'd been able to redeem it....

But yes, received a code shortly after last reaching out to you and I received the controller yesterday. Thanks for all your help and sorry for being so frustrated.

Regards 

Lee

 

 

 

 

 

 

 

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JamesFromGoogle
Community Specialist
Community Specialist

Hey,

No worries! We're just glad you were able to get your code :slightly_smiling_face:

We'll go ahead and leave this thread open for another 24 hrs or so. Please reach back out in a new post if you need anything else. 

 

Best,

James

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wisefool_13
Stadia Player
Stadia Player

Hi @Giveupffs

Did you ever get your code? I am feel like I'm being given the runaround by support.

I re-subscribed on 1st October. I'm a UK resident living in the UK, have a support case number and an email saying 'Our senior specialist is currently working on your redemption for our promotional offer', but still no code.

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Giveupffs
Founder
Founder

@wisefool_13  no nothing..... 'Support' stopped updating me except telling me if I bought a game I would get a code for a controller...... Like I'd trust them twice! 

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JamesFromGoogle
Community Specialist
Community Specialist

Hi @wisefool_13,

After following up on your case, it looks like you were able to receive your promotion code. Woohoo! Let us know if you need anything else.

Best,

James

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Shadowdarck
Stadia Player
Stadia Player

Hi I’m still waiting for a code. Unsubbed well before the offer and I’m in the UK.

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Giveupffs
Founder
Founder

@wisefool_13  would be interested to know if you get a code and are able to redeem it. I'll update if I ever do...... Remembering the clause "offer valid while supplies last" .... 

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wisefool_13
Stadia Player
Stadia Player

@Giveupffs

I got my code yesterday and managed to redeem on the store. I'll let you know when it actually arrives.

Hope you are able to get one too soon.

Good luck! 

1 Kudo
wisefool_13
Stadia Player
Stadia Player

Stadia Premiere arrived today by DPD, who in my experience are the best UK delivery company.

Setup and in game functionality are excellent. 

The service after getting the code and the products themselves are top notch.

For anyone else still struggling to get a code a combination of live chat to get a support case number, posting here and chasing up via email quoting your case number worked for me.

Good luck all.

1 Kudo
wisefool_13
Stadia Player
Stadia Player

Thanks @JamesFromGoogle. Yes i received my code yesterday and have managed to redeem it on the google store. Delivery eta is tomorrow. 

1 Kudo
JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

Since we've been able to come to a conclusion on this topic, we'll go ahead and lock it now. Please reach back in a new post if anything else comes up.


Thank you,

Jame

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