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Anherofail
Stadia Player
Stadia Player

Stadia not honouring promotion

Bought Assassin's creed as a 29.99 promo to get stadia premiere edition on November 21 I haven't got anything and the promo is about to end and I can't get a refund either.

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11 Replies
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hello @Anherofail 

Did you already contact Stadia Support chat?

:slightly_smiling_face:

1 Kudo
Anherofail
Stadia Player
Stadia Player

Lots of times they just lead me back to the offer again and again their support system sucks too there's no good on stadia thank god there's Luna now.

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Babaganuche7
Founder
Founder

Are you in the US?

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Anherofail
Stadia Player
Stadia Player

Yes I got an email promoting the offer I followed the instructions too it's just a deceptive maneuver for what I can see.

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Grovelhog
Founder
Founder

"Deceptive". That's not it at all.

What was the response from support, exactly? The purchase would be shown on your account And you still have the email detailing the promotion.

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Anherofail
Stadia Player
Stadia Player

Have you ever used the support? Completely unhelpful bot 

I gave it a one star review and will keep giving the lowest I can I got scammed I have the receipt, screenshot and the game in my library. They tell you have to wait 2 weeks for no response after that and you can't get a refund cause 2 weeks passed away nice move.

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ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @Anherofail ,

Bot? I have contacted support many times myself and have yet to talk to a bot. Each person I talked to were very helpful to me as well.

-Shadow
I am just a volunteer here on the forums
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ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

To add to what I said and to what others have said as well.

The promotion was only in the US and the account the game was bought from had to be 18 years old or older to be eligible for the promotion as well as the game being "$29.99" even after discounts.

The "$29.99" price would only apply to game that said "$29.99 BUY" before you pressed the purchase button. If the game was discounted below that amount at all it was not eligible

-Shadow
I am just a volunteer here on the forums
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Babaganuche7
Founder
Founder

I don't believe it's a deceptive maneuver, i had no similar issues with previous promotions, and neither have any of my friends. I do believe there may be some mistake on stadias part here, but did you by chance use a second email account? I do also believe that they usually do a 'while supplies last' clause in all of there promos so perhaps you got the short end of the stick there, I THINK stadia would still refund you if you explained the situation. Usually they take the hit in situations like this. 

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GermanBratwurst
Stadia Player
Stadia Player

same here with the Cyberpunk 2077 promotion last year. Didn't get the controller, support says "sold out, we can'T help you" :thumbs_down::thumbs_down::thumbs_down:

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Nate_
Stadia Player
Stadia Player

Same. Bought a game nov 23rd and never got a promo code. Support basically said the promo is over. Tough luck. 

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