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SirSkankin
Stadia Player
Stadia Player

Stadia not honoring 3 mo pro with Premiere purchase

So, I just received a Stadia Premiere edition for Christmas and really looking forward to checking it out, but while I was reading about the Stadia on the Google Store site, it says that the Stadia Premier will come with 3 months of Pro for free. So, I reached out to support, but they say that promotion is over. So, I was curious as to why, if the promo was over, is it still posted on the product page, and they told me because that it is on the google store page and not the actual Stadia page, so it didn't matter what that page said and that the promo was over. It supposedly got escalated to their higher support, who was supposed to be calling me, but of course, nobody has called yet. 

This screenshot was taken today, 12/28/2020, and you can clearly see that the offer is still up and is applicable with the $99 premiere edition. So, my question is, can someone tell me why Google/Stadia are refusing to honor their advertised promotion? I have always had great experiences with Google product (FI, Phones, Tablets, WIFI, etc) and with their customer service, but this is just very irritating, especially, since the support staff that I messaged with no only transferred me 3 different times, but could give no rationale beyond the "promo is expired" and "that page doesn't matter" and still missed the point that it is false advertising that needs to be corrected. 

Now, admittedly, I am rethinking not only the pro subscription, but the Stadia Premiere as whole...Kind of rather just go back to my PS4 because I can always use stadia through my computer if I want. 
Stadia_3free.png 

1 Kudo
7 Replies
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hello @SirSkankin,

Sorry to hear it isn't clear that the 3 month Pro has been removed from the Premier Edition.
From my understanding was this related with the 30 US dollar price drop (hence the 3 Pro months).

Every one who subscribes get's one month for free though. 

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SirSkankin
Stadia Player
Stadia Player

Hey RxShorty, 

I appreciate what you are saying, but it is beyond not clear. It is false advertising. Look at the screenshot that was provided. There is nothing there that says anything about a promotion as well, nothing is mentioned in the fine print either. The screenshot that was taken from the About Stadia page on the Google Store explicitly stated that 3 months of pro was included with purchase, at it showed that until December 28th, 2020 when I took the screenshot. So, since the promo ended in June with the price drop, shouldn't this have been removed? This is not a case of confusion but blatant oversite and mistake on Google and Stadia's part. 

1 Kudo
CALIxKINGxKD
Stadia Player
Stadia Player

@SirSkankin false advertising indeed along side it's play all your games in one place across all your screen simply not true either and I see that stadia has no care about what your saying here. 10 bucks a month is double the Nvidia shield geforce now monthly fee and a round the same of a couple other companies that pretty much offer the same things but I have seen a couple of ones I have to check into cause I e noticed some triple A games being listed in their library's so I might be switching from this and the Nvidia shields geforce now soon as I get around to it. I am seriously disappointed In the good stadia as a whole. I had a issue with playing The division 2 about one of the missions I had to do requires me to take photos in game with CPU e enemys in the shot and when I got in touch with stadia about it since the feauture was unable to be use properly so I could complete this missions set they told me that my controller ( stadia primere sent with purchase) was not supported for the games although it's one of stadias feutured games and the stadia controller o lt has partial support for the game on there console. Really pathetic in my opinion. So stadia comes up short on games titles ,follow through on promotions , customer service and actual community members with kills games that are mental to play with other players online.. and still can't get over the fact that you bring the a possible lawsuite situation their attention and not a single response from stadia about it

 

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Thompson
Founder
Founder

Hi. I can really understand your frustration with the site not being updated.  It should be updated as it's really one of the only few places you can even buy a premiere edition.

That said, I think you should still give it a shot.  I had a ps4 before I bought into stadia and it's a night and day difference.  It's really been on par with load times of the series x we also have.  

If you want to get two months free, you can use this link.  I will warn you if you don't cancel it after two months it will give me a free month two, so make sure you cancel after signing up in case you don't want an unexpected charge.  The stadia team does a great job of emailing before the charge takes place initially, but I sometimes don't open emails lol.

Use my link for a 1 month free trial plus an extra free month of Stadia Pro 

1 Kudo
SirSkankin
Stadia Player
Stadia Player

I appreciate the sentiment. 

 

I may still give Stadia a shot, but after this experience, subscribing to pro is probably very unlikely. The support experience that I received was some of the most ridiculous b.s. I have ever experienced and at one time, it was the customer support / service that kept me coming back to google products. That may all be changing now

Thanks for the link

1 Kudo
CALIxKINGxKD
Stadia Player
Stadia Player

Hey man I had started my stadia account with the same understanding of getting 3 months pro free and never seen it either but I did get 1 month if i am better ng honest I don't think it was worth keeping pro for the few months I did on multiple accounts so I canceled it and was mad I paid for it and I'm real close myself to just stay getting PlayStation 4 again and say I'm done with these streaming platforms for gaming computer sidering I can't find one with half as many games I could play with PlayStation. Anyhow plus the PlayStation also has actual online gamers you can play with. I purchased 2k20 nba a d seen like 4 people online besides me but on my PlayStation all the courts were full in the playground and cages. Stadia no one ever there and no call of duty here either I'm still looking for the streaming console that will work for me long term. Stadias looking like it's not going to cut it now and the Nvidia shield is having a lot of issues now as well so probably cutting these guys off my hopeful wish

1 Kudo
SirSkankin
Stadia Player
Stadia Player

@CALIxKINGxKD 

Yeah, usually, I play multiplayer stuff on a desktop. Most of my console type stuff is just me...so not to worried about the adoption rates especially, and not sure if you know, but Stadia limits membership in all regions. Are the Pro game discounts even worth it? I mean, it seems like for $10 a month, if I can get xx in discounts, it might be worth keeping around...

I do realize though that the PS4 will never really go away, just because there are sony exclusives that I am more interested in than having the game on Stadia. 

Hopefully, Google and Stadia get their head out of their butts, because I am very close to blasting them both on social media and elsewhere. I hate hate hate when a company doesn't care once they get your money, and this feels very much like that. 

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