cancel
Showing results for 
Search instead for 
Did you mean: 
Sofra4888
Stadia Player
Stadia Player

Stadia controller keeps disconnecting and charging issue

Jump to Best Response

I don’t know when I plug it for charging the orange light don’t turns up, probably it is charged. When I’m playing game it automatically disconnects first, white light blinks and then orange and after few minutes even if I try to connect again, same problem occurs. I don’t know what’s the issue. All suggestions are welcomed, thanks in advance 

0 Kudos
Best Response
Delta13
Founder
Founder

Hello @Sofra4888, sounds like your controller is trying to update its software or firmware from your description about the lights going from white to orange. From my experience with my controller, no lights while being left plugged in means that it is fully charged. I pasted the table showing the different lights and their meaning. Would you kindly let us know which light sequence your controller is going through? I am also adding some helpful links about your controller and how to reset it (hopefully this does the trick).

Meet the Stadia Controller 

Turn off or reset your Stadia Controller 

Blinking white Delta13_0-1615189837955.gif

 

The controller is ready for you to enter the linking code. It will take several seconds to link after entering a code.
Solid white Delta13_1-1615189837866.gif

 

The controller is on, linked to a screen and ready for gameplay.
Blinking orange Delta13_2-1615189838135.gif

 

The controller needs to be set up with WiFi. Open the Stadia App and tap the controller icon to set the controller up on your WiFi network.
Blinking orange and white Delta13_3-1615189837970.gif

 

New software is being applied to your Stadia Controller. The controller is not usable while this software is being applied.
White double blink Delta13_4-1615189837958.gif

 

You pressed the Assistant buttonDelta13_5-1615189837911.png

 

and the Assistant is ready to accept your query.
Solid orange Delta13_6-1615189837910.gif

 

The controller is charging. The status light will turn off when charging is complete.
---
Please mark posts that helped you to solve your problem as an "Answer" or give "Kudos" to other helpful posts.

View Best Response in original post

1 Kudo
4 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Sofra4888 When you're charging, are you plugging it using the USB cable to your computer? If yes, can you try to connect it to the wall outlet? Sometimes when the controller's battery is too low, it won't be able to charge if it's through a USB connection. In this case it's best to plug it through the wall, or at least use a portable charger.

If you've confirmed that the battery is fully charged, and you're still getting issues, please report back here so we can troubleshoot more.

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Sofra4888
Stadia Player
Stadia Player

Yeah, I’m plugging it to the adapter and I can’t confirm if it’s fully charged or not, while I plug it in the light doesn’t show up

0 Kudos
Delta13
Founder
Founder

Hello @Sofra4888, sounds like your controller is trying to update its software or firmware from your description about the lights going from white to orange. From my experience with my controller, no lights while being left plugged in means that it is fully charged. I pasted the table showing the different lights and their meaning. Would you kindly let us know which light sequence your controller is going through? I am also adding some helpful links about your controller and how to reset it (hopefully this does the trick).

Meet the Stadia Controller 

Turn off or reset your Stadia Controller 

Blinking white Delta13_0-1615189837955.gif

 

The controller is ready for you to enter the linking code. It will take several seconds to link after entering a code.
Solid white Delta13_1-1615189837866.gif

 

The controller is on, linked to a screen and ready for gameplay.
Blinking orange Delta13_2-1615189838135.gif

 

The controller needs to be set up with WiFi. Open the Stadia App and tap the controller icon to set the controller up on your WiFi network.
Blinking orange and white Delta13_3-1615189837970.gif

 

New software is being applied to your Stadia Controller. The controller is not usable while this software is being applied.
White double blink Delta13_4-1615189837958.gif

 

You pressed the Assistant buttonDelta13_5-1615189837911.png

 

and the Assistant is ready to accept your query.
Solid orange Delta13_6-1615189837910.gif

 

The controller is charging. The status light will turn off when charging is complete.
---
Please mark posts that helped you to solve your problem as an "Answer" or give "Kudos" to other helpful posts.
1 Kudo
demumood
Stadia Player
Stadia Player

I have a similar issue, and I followed all the steps with no luck,

 I plugged in the controller with the original cable and brick head (tried other cable/brick combo as well), and I DO NOT get the solid orange light. But if I disconnect the power and try to play a game < 15 secs later the controller dies.

I did a reset (as well as a hardware reset) and it is solid white (light) as I begin to play a game. but it dies < 15 secs later

I do not get he reset button in the back to do anything thought

 

please help

0 Kudos