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Ulltiger75
Community Member

Stadia and google account

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I have forgotten my google account password but am unable to reset as it states they cannot verify it is me when going through the reset procedure. The google account is linked to stadia account and you cannot change. With this problem I cannot manage my stadia pro subscription and if I change accounts then I will lose access to purchased games. Does anybody have any idea how to rectify this so I can keep the games I have purchased and the pro games. Any help would be much appreciated
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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

To recover a Google Account, there is only one process at Google to get it back and that is the Account Recovery process (see here). There is no option to get it back by contacting the support as they have no option to verify you, even not with any documents like personal ID or anything. A friend of mine was is a similar situation once but after trying 10 times he finally got the message that the team will have a look and answer in 3-5 days.

The good thing is: You can try it as often as you want and if you don't remember some things, just use the "choose other option" button in the top left corner of the window of the Account Recovery. Here are some more tips to help you get your account back.

I know it's very frustrating this process, but I cross all fingers for you and wish you the best of luck, @Ulltiger75.

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3 Replies
Nightcrow
Stadia Player
Stadia Player

One idea could be that you contact support and let the verify you with your credit card purchase and personal ID.

But that is a longshot, when you can not verify your account so hard proving that you do own the account.


Stadia name Nightcrow#9757 :slightly_smiling_face:
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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

To recover a Google Account, there is only one process at Google to get it back and that is the Account Recovery process (see here). There is no option to get it back by contacting the support as they have no option to verify you, even not with any documents like personal ID or anything. A friend of mine was is a similar situation once but after trying 10 times he finally got the message that the team will have a look and answer in 3-5 days.

The good thing is: You can try it as often as you want and if you don't remember some things, just use the "choose other option" button in the top left corner of the window of the Account Recovery. Here are some more tips to help you get your account back.

I know it's very frustrating this process, but I cross all fingers for you and wish you the best of luck, @Ulltiger75.

2 Kudos
Dragonn
Stadia Player
Stadia Player

Can I recover my Stadia account? I deleted it today but forgot to unlink it from a game sevice and now I need it back. Please help me

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