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jayjo
Community Member

Stadia account

Unable to create an account
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Hi, last April I created my Stadia account, but I had some issues with google pay, as I couldn't find the way to sort them out withour deleting my Stadia account, I decided to delete it. It happened, everything, in April. When I deleted my account a message showed up telling me it could take a month to complete delete the account and be able to create a new account, well, it's June and I've tried a couple of times to create a new account, but a warning shows telling me they are deleting my account and it could take 24 hours... 

It does not take 24 hours, not even a month, seems to take a lifetime to get sorted out.

This post was from another member, I am in the same situation for about 7 months now. I have been in contact with support off and on without much luck. Has anyone else been through this and was it ever fixed. I do not want to have multiple accounts for my services. 

Thanks in advance.

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3 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

I did never encounter your problem, but it doesn't sound good so far. I am glad though you tried already to solve it with the support, but if they can't help you, I don't believe we even could.

I mean usually when you delete an account you have 30 days to recover it and after that period it will be permanently deleted. But you mentioned the problem does also exist if you create a new account. Are you using the same email with it?

I can understand though you don't want to have multiple accounts, but in your situation I can't see how else you could go through this without creating a new account (with maybe even a new email address).

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jayjo
Community Member

Hi Chufu, Thanks for replying. I am trying to use the same email to create a new account. I am not trying to get back anything I had but just want to start fresh. Support has said it is possible to use the same email once the deletion is complete but for some reason I am stuck in the deletion process for months. They have said that it has been escalated to the engineering team and I am awaiting a reply. The person in my original post went through this back in June and I was curious if he had any luck But am unable to contact him.

Thanks again for replying.

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jayjo
Community Member

The engineering team was able to fix the problem. Loving the convience of no big investment to play video games. Stadia has been working great for me. 

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