I guess reaching out to Stadia support is useless now. I've had an open case for over a month now, and it's been weeks since the last feedback from them. I messaged again over a week ago, and nobody is following up at all. I guess those folks are too worried about whether the shutdown means they're out of a job, to be thinking about answering support cases.
@Xevioso Sorry to hear that. I'm also not quite sure what's happening with support. Would it be ok to explain what you're trying to get help with? Maybe we can try helping you here.
It's not anything they can help with here. I "own" AC Origins Gold Edition. Purchased it when it was on sale. Due to a mix-up that had nothing to do with Stadia, but instead with the Google Rewards team, it was marked as refunded by the Stadia team. That was not a problem, because it wasn't refunded, and I never lost access to the game, but I told them about it when this happened in July I think. I've been back and forth since then even sending video to prove I can still play the game. But they haven't corrected it.
But now with Stadia shutting down and us either getting actually refunded, or Ubisoft helping us transfer our games to PC, I need it to be reflected properly, because they said they're using our purchase history for those things. Well if my purchase history says refunded, I'm sure they're gonna screw that up and I won't get refunded OR be able to transfer my game via Ubisoft. But they haven't fixed it. And they're not even responding anymore even though I have an open case.
Mh I haven't heard that their staff got fired immediately, so there may still be a support available for Stadia (otherwise I would assume Google would close the lines).
Have you tried pushing back on your open ticket to see if you get a response?
What I can imagine is of course that thousands of people are trying to contact them now because of refunds and the shutdown of Stadia, so it may be that they're quite busy atm.
If I worked there in support and they dropped a bomb like that overnight, I would take a vacation or go on sick leave for the next 2 months. In the end, it's the support that has to suffer. Imagine what they have to do now, not only for users but also for developer queries. They probably have all just burnout and those who are still there ignore the 350 thousand open requests as best they can and try as best they can not to cry.