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CaptGiggles
Stadia Player
Stadia Player

Stadia Refused Refund Request

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I just recently bought Mortal Kombat 11 on Stadia. Tried it out for less than an hour, immediately hated it and wanted a refund. Went through the process of getting a refund for the game. Got an email a day later saying they denied the request and that it doesn't comply with their return policy. I had less than 2 hours played on the game and bought it the same day I put in the request.

Now that I am unable to get a refund I'm stuck with the stupid game. So I gave it another shot and **bleep** near broke my controller over the game because how frustratingly hard the game is. Anything above Medium difficulty is impossible as the AI just reads inputs and reacts, rather than actually being an AI.

Oh and considering it's on Stadia means the multiplayer is 100% dead and I'm forced to play nothing but the single player content which is absurd and annoying. Probably won't ever buy anything from Stadia in the future if this is how they treat their customers.

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Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @CaptGiggles,

Did you try contact Stadia support about this issue?
I also never had any refund problems, so worth a shot contacting support. :smiling_face_with_smiling_eyes:

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2 Replies
BloodShine
Stadia Player
Stadia Player

never had a problem with refund policy from Stadia, about 4 games

1 Kudo
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @CaptGiggles,

Did you try contact Stadia support about this issue?
I also never had any refund problems, so worth a shot contacting support. :smiling_face_with_smiling_eyes:

2 Kudos