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SulYuvar
Community Member

Stadia Founders double

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Hello, i preodered the Stadia Founders edition first as a guest, but i dont get a Order confirm Email. Then i preodered Stadia Founders from my google Account, and i get the e-mail. I call the Google Support and say, that i only will 1 Stadia, what i odered with my Google Account and they say to me ok. But i get 2 Stadia Founders Pack. No i would send one (the Founders Pack wich i odered as a guest) Back. It ist now older then 15 days that i have it, but IT IS in the original package. If i cant send IT Back, then i will get the Code, so i can stell IT to my friend, but i never get a Email and never get a Code for the Founders edition, wich i odered as a guest. Now it is more than 2 month, that i get the package. The Stadia Support Service ist closed. Greetings Sulyuvar
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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @SulYuvar, did everything went well when you ordered it as a guest? I mean: Was the money taken from your account?

Anyway I believe in your situation it's best to contact the Google Store team as they can help you out when things went wrong with your order.

P.S.: If your order didn't went through though I believe there is nothing they can do either, because the founder's edition is not available anymore, so what you could do instead would be ordering a Premiere edition.

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2 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @SulYuvar, did everything went well when you ordered it as a guest? I mean: Was the money taken from your account?

Anyway I believe in your situation it's best to contact the Google Store team as they can help you out when things went wrong with your order.

P.S.: If your order didn't went through though I believe there is nothing they can do either, because the founder's edition is not available anymore, so what you could do instead would be ordering a Premiere edition.

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Xevioso
Founder
Founder

@SulYuvar Stadia support can't help you. As @Chufu said you probably need to contact Google Store support. It sounds like you're saying the Founder's Edition you ordered as a Guest is still in the original packaging. If it is unopened, then it should be an easy return to the Google Store. Even if you ordered as a guest, you had to provide personal information to place the order. If your personal information, and they can find your order with that information. If your order information matches the serial number on the packaging of your Founder's Edition, then that's usually all they need to process your return or to give you a code so you can sell it to your friend. They MIGHT not give you a code if you already have an account though. But you should definitely be able to return it if you have the proper information.

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