cancel
Showing results for 
Search instead for 
Did you mean: 
Slink
Founder
Founder

So how will we be compensated given that we can't play on "launch" day?

I literally have a Stadia Founders Edition controller that was delivered this morning that I cannot use because Google can't get their act together and send emails properly. Ordered June 7, no code yet.

We were promised access to this service on November 19. Some people may have taken off work for this launch. How will Founders be compensated for this?

7 Kudos
10 Replies
jsmith0012
Community Member

with you here
1 Kudo
Hangman
Community Member

I'm not one to ever complain about being wronged to the point where I think compensation is fair-- but Google Execs on the Stadia announcement livestream said, paraphrasing:

 

"Pre-order the founders edition and play on launch day! Also, get your game handle/nickname sooner than others as we're going to allow you to rsvp your nickname in the order of pre-orders received." 

 

Not only is my kit not here for 2 more days, it took until almost 2pm PST for me to get my code. My preorder time is June 6, 10:40 AM PST. 

 

If that wasn't early enough to warrant me getting my controller/kit this morning, then the fact that I live less than an hour from Google HQ or Google Cloud HQ should be enough.

 

Absolute shame on Google thusfar for how things are being handled. 

3 Kudos

In the same boat man. Had my controller for nearly 12 hours. Got it at 8:30 am. It is now 8:10 pm, and nothing yet. It's just a paperweight at this point.

1 Kudo
SecretCode
Founder
Founder

They sold that nickname thing so hard and I feel failed on delivering that to people who ordered within hours of it going up to pre order, what I think they will do is give those users a few months extension to STADIA PRO, a few months extension to STADIA BUDDY PASS and maybe if they want to go all out a free first party exclusive game in the future.

1 Kudo
Physicsdummy
Founder
Founder

I feel like a Pro Extension and free game to own should be given to us. At the very least they should give us The Claw for free.
1 Kudo
vetlemakt
Community Member

I'm 42, not sitting in front of the telly and feverishly tapping my fingers. My user name wrong be taken anyway, so I'm not worried about that, and to be fair it wouldn't take my sleep away if someone took it either. However, the promise was clear, both the name thingie and the first-come-first-serve hoopla, can't argue about that. And as someone said, Google is a monster of a company, they should be able to cope with this. I mean, their infrastructure is what was supposed to give them the edge in the gaming industry, instead it's exactly what has failed. If Google wants Stadia to become a success, they most definitely should keep the Founders happy; their most loyal customers, who have fought sceptics and pessimists on forums and subreddits for half a year on their behalf. I still believe I've made a good purchase with Stadia, but I don't like what I am seeing online now, it doesn't bode well. You're new to gaming, Google, so here's a pretty valuable and totally free tip: keep your gamers happy. And do it fast.
3 Kudos
Slink
Founder
Founder

Day 2, I certainly expected a code in my inbox this morning when I woke up. But nope!

How is Google so bad at this?

0 Kudos
Bear
Community Member

What really gets me is google had on their webpage we were guaranteed access at launch.  

Launch has come and gone. 

0 Kudos
Slink
Founder
Founder

It has now been SIXTEEN HOURS since Google gave any update on this.
0 Kudos
BeGrateful
Community Member

Great question...
0 Kudos