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KoshkaBelka
Stadia Player
Stadia Player

So I get black screen every ~5 minutes of gameplay

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KoshkaBelka_0-1638422231152.png

How to get rid of this? It literally appears from nothing and ruins my gameplay. I need to reset page to continue playing (whie cursor is not mine, also it froze)

 

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @KoshkaBelka,

Sorry to hear you have this issue with getting a blackscreen after around 5 min of gameplay, I can understand that must be quite frustrating.

I can see on the screenshot, that you're currently playing in the browser. Would you mind testing the following TS here:

  • Check if you can open an incognito window in Chrome and try playing Stadia there. Does this work better? If so, then it could be an extension in your Chrome Browser that is causing the issue, in which case I would recommend to deactivate them and then activate them one by one to see which one is causing the issue. Here are some instructions about the mentioned steps:
  • If the step above doesn't help: Can you try opening the Stadia app on a mobile phone or tablet or try playing Stadia with a controller on the TV if available? Try to see if the issue appears there too. If yes, it might be some problem with your account, but if no, then it's most likely a browser problem, in which case you could try the following (try after each step if it helped):
    1. Check that you have the most recent Chrome version.
    2. Clear cache & cookies
    3. Check that your Chrome Browser is not blocked by any Malware (check here step 5).
    4. Check if you have experimental Features (Chrome flags) activated:
      1. Go to chrome://flags.
      2. Search a specific theme to your problem with the search bar and check if you can disable this feature, e.g. "enables pointer lock options" or "hardware accelerated video decode".
      3. If you can't find those, click on "reset to standard" in the top right corner to enable the standard-settings of the browser.
    5. Uninstall Google Chrome and Download & install Google Chrome

Hope this helps, but let us know when you still encounter the issue.

View Best Response in original post

3 Kudos
1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @KoshkaBelka,

Sorry to hear you have this issue with getting a blackscreen after around 5 min of gameplay, I can understand that must be quite frustrating.

I can see on the screenshot, that you're currently playing in the browser. Would you mind testing the following TS here:

  • Check if you can open an incognito window in Chrome and try playing Stadia there. Does this work better? If so, then it could be an extension in your Chrome Browser that is causing the issue, in which case I would recommend to deactivate them and then activate them one by one to see which one is causing the issue. Here are some instructions about the mentioned steps:
  • If the step above doesn't help: Can you try opening the Stadia app on a mobile phone or tablet or try playing Stadia with a controller on the TV if available? Try to see if the issue appears there too. If yes, it might be some problem with your account, but if no, then it's most likely a browser problem, in which case you could try the following (try after each step if it helped):
    1. Check that you have the most recent Chrome version.
    2. Clear cache & cookies
    3. Check that your Chrome Browser is not blocked by any Malware (check here step 5).
    4. Check if you have experimental Features (Chrome flags) activated:
      1. Go to chrome://flags.
      2. Search a specific theme to your problem with the search bar and check if you can disable this feature, e.g. "enables pointer lock options" or "hardware accelerated video decode".
      3. If you can't find those, click on "reset to standard" in the top right corner to enable the standard-settings of the browser.
    5. Uninstall Google Chrome and Download & install Google Chrome

Hope this helps, but let us know when you still encounter the issue.

3 Kudos