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Sparky
Community Member

Sharing Some Insight

Hello everyone! 

I wanted to quickly share some constructive criticism as well as some insight. As I read through this forum, I see a lot of unhappy people writing in the forums. From not having their codes sent to them when they ordered the first day it was announced (I myself was one of them). To people having technical and or latency issues with Stadia as a whole (Again I am one of those people too). I see a lot of people wanting to turn in their FE kits and or just frustrated that they haven't even received their code to even start playing.

Google has decided to take that giant leap into the gaming industry as a whole, but not as a gaming console, but to take the gaming industry in the right direction that so many other companies have tried and have failed. To bring the gaming experience to a cloud based environment. Obvious this wasn't going to be an easy task for them, but if anyone can do it, it's Google.

My point of this is, that we need to give them their time to fix all the little hiccups that everyone is encountering, including myself. There hasn't been one company out there that got into the gaming industry and didn't have any set backs. That's part of being a company getting into the huge gaming industry.  If we look back, Microsoft had issues when they came out with the first Xbox. Sony had issues, when they came out with their first iteration of the PlayStation. They all had their flaws and problems with their consoles.

Now we have Google coming out with Stadia, something new, different and innovating. We need to take a step back, give them some breathing room, and let them resolve the issues that we report to them. It is our job as founders to help them improve on their gaming platform. We, as a founding community need to continue to send them the problems that we encounter, and help other founders with problems that we may know the solution to.

With that being said, I ask all of you who are considering to jump ship from Stadia. To give them time to resolve the current issues, and continue to report your findings on any new issue you may come across. This is how Microsoft, Sony and the many other players in the gaming community had made such great gaming products for all of us to enjoy.

This post was meant to inspire and maybe open the eyes of those who are frustrated with Stadia. I too, have my frustration, but I am committed on helping Google Stadia succeed.

Thanks

 

JAIME SALAS
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Th3W0rst
Community Member

While I agree unreservedly with your sentiment, I think Google really needs to up their game as far as communication goes.  The vast majority of the complaints I see of people wanting to return their systems are due almost exclusively to Google's poor communication.

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Sparky
Community Member

@Th3W0rst  I totally get that, I can empathize with their frustration, but because I am a system administrator myself, I can also understand Google side of it as well. Imagine being inundated with calls, forum post, voice messages. And trying to respond to them all. I'm sure they are seeing all of our posts.

 

JAIME SALAS
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Th3W0rst
Community Member

@Sparky , it's interesting you should say it that way.  I am a Unix systems admin / systems engineer for 40ish years...  I understand exactly how they are feeling cause I have been in the same, if massively smaller, boat...  And over those 40ish years, I learned to try to keep people informed...  Now that I have someone who does the informing for me (I am really not very good with people), my customers get updated at least a couple times a day, if not a couple times an hour.  Given that Google has two Stadia community managers, I would have at least expected a update every hour until the core issue was solved

 

No I am not asking for details as to what happened, but Google's community managers going silent for 18ish hours did, IMNSHO, more damage to the Stadia brand than anything else.

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