cancel
Showing results for 
Search instead for 
Did you mean: 
intGod
Community Member

Return stadia controller for repair

The left trigger on my Founder's Edition Stadia controller just stopped working (doesn't bounce back by itself).

 

I want to send it in for repair or get a replacement but ... here's the kicker ... I can't find a page or form anywhere on how to get in contact with Google or where to send the controller. Can someone please help me?

1 Kudo
3 Replies
Deleted User
Not applicable

Here is the link to have a live chat with support 

And here is the warranty page so you can check to see if you're within the warranty window

3 Kudos
Xevioso
Founder
Founder

You need to go to the Google store site and contact support from there, not from any Stadia websites. Since a controller is only $69, I doubt Google has a repair program for controllers. They'll probably offer you a replacement if you can provide serial number and order information etc. 

0 Kudos
codesplice
Gold Stadia Guide
Gold Stadia Guide

I used the same link @Deleted User  shared when I had to get my Founders controller replaced:
https://support.google.com/stadia/contact/stadia_chat

After they verified proof of purchase and all that they gave me a voucher to purchase a new Founder's Edition kit and replace the whole thing (Chromecast and all). Showed up in a few days and I sent the original back.

1 Kudo