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McShaw
Community Member

Replace the stadia code thats connected to my email account

Hi, Google sent me the wrong code to activate Stadia (I founf out it was a Premiere code when I activated it), I have now, after two days with countless support people that all but one stated they recognized the error but could not fix it, received a correct Founders code from Google. But now I can not actually use it as my email account is already connected to the previous code. Stadia support tells me they can remove the old code but that it will take at least 30 days before it happens and I will loose all "free" pro games that was released up until the day that the code is removed. Is this really the only way? I bought a product that I was supposed to be able to use from the 18 of November and I wont have access until end of January? To create another email account for Stadia is not an option as two mobile phones, several home assistants and computers and previous purchases etc are all tied to the email.
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3 Replies
Northlight
Community Member

@McShawFrom my understanding it is. I understand this ain't perfect and I would also be disappointed however at this point you need to let go and chose between waiting for 30 days or simply using the premiere edition.

Personnally I would use the premiere edition.

 

I collect Kudos for living.
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McShaw
Community Member

Hi, I don't think that will work as the Premiere is returned and that will eventually kill the key that's on my account. I guess that means starting over again at some point (games and saves) with the founders key(?)
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Northlight
Community Member

@McShaw Man I feel for you I hope it's get resolved faster then 30 days.

I collect Kudos for living.
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