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Acanis
Founder
Founder

Recently high package loss on all devices

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I have huge problems with Stadia, because of "Package Loss"... On my windows pc and on my tv using a CCU.
 
I tried every troubleshooting idea from the stadia help.
 
Iam using 5GHz WLAN with a 100% signal and it was working really well for a long time (Iam a Day#1 founder)...
I have a Nest WiFi-Router with priority on Stadia and huge download / upload.
 
 
If I play Little Nightmares there is "no" problem (max 0,5% - 1% Package Loss), but Odyssey and Valhalla have 1,5% - 3% Package Loss => unplayable the last days...
 
Do you have any ideas?
 
It could be a ISP problem, a Google WiFI problem, a Fritzbox-modem problem or a Stadia problem or maybe even a problem with Ubisoft(?:D)...
 
I dont know, how I could enclose the problem...
 
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Best Response
Acanis
Founder
Founder

Its weird... I dont get it... :grinning_face_with_smiling_eyes:

I tried using an ethernet cable and still hat package loss. After ~2minutes the package loss got less and then I had 0 new package loss...

I switched back to only WLAN and changed nothing else... Now its great again, with 0 package loss... Did already 2 river raids with 0 lost packages...

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10 Replies
HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

Hello @Acanis It could be difficulty to pinpoint the issue without other info, as you said it could be anything ranging from your IPS to the Game server, you could try to follow the troubleshooting to check if it is one of  common issues https://support.google.com/stadia/workflow/10017321 or you should check on a speedtest in order check if you have ISP problem like speedtest.net 

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Acanis
Founder
Founder

Thats what I meant with my 3rd sentence: I already tried the whole troubleshooting and it didnt help.

 

I send 1k pings to stadia.com and lost 2 packages, so 0% package loss with pinging over CMD. The speedtest you mentioned isnt checking for package loss. But here is the result: https://www.speedtest.net/result/10945987449

 

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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Acanis,

sorry to hear you have that problem.

I don't know much about packet losses, but I assume that either your ISP or your routers are doing there part there and that's why you encounter a packet loss on all devices.

To you have checked already to reset your router/routers?

As you mentioned you're using a Google Nest Wifi device, you could also check the following TS:

Maybe it's also worth to contact your internet provider and checking with them if your line is okay or if they can see any issues there that need to be fixed.

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HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

Sorry @Acanis I misread the part where you said you already tried the troubleshooting, sadly pinging stadia.com is not the same as pinging the game server where you are routed while playing.

The issue is present in equal measure along the day (during the morning and during the evening)? it could be some network congestion?

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Acanis
Founder
Founder

I tested it over the last days and different times. To see the package loss Iam using the streaming monitor of "Stadia Enhanced".

On my tv I just can "feel" the package loss, because of the "jumps". 

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hiya @Acanis,

Could you try to play with a wired ethernet device, like a CCU with Ethernet connected?
Just to rule out some issues with WiFi.

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HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

Have you tried to test it using an Ethernet cable? just to rule out wireless issues?

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Acanis
Founder
Founder

Its weird... I dont get it... :grinning_face_with_smiling_eyes:

I tried using an ethernet cable and still hat package loss. After ~2minutes the package loss got less and then I had 0 new package loss...

I switched back to only WLAN and changed nothing else... Now its great again, with 0 package loss... Did already 2 river raids with 0 lost packages...

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HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

It is weird indeed, but happy that you have no more packet loss :beaming_face_with_smiling_eyes:

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Borussia
Silver Stadia Guide
Silver Stadia Guide

Although your problem might seem solved, make sure that there are no Devolos or PowerLines in use at your place and (even more important) at your neighbours' places (same house) as this can cause terrible problems with especially SVDSL-connections.

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