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Singhzing-kid1
Community Member

Random refund of games

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I had a few games refunded that i did not want refunded randomly during the night. My pro subscription also got cancelled for some reason. What do I do?

1 Kudo
Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Singhzing-kid1,

first of all, I would recommend to make your account more secure with these tips.

You can also visit myaccount.google.com and look if there is any hint for someone accessing your account (for example security recommendations or security-check), because if someone is randomly refunding your games and/or cancelling subscriptions from your account, this means someone has either access to your device (where the account is logged in) or access to your account itself. This article is also quite helpful if you want to check which devices have access to your account. If you remember your password (this is important for getting back into the account), you can also remove your account that way from all devices. This should kick the potential hijacker also out from further accessing your devices.

Once your account is secure (if you followed steps from the link above), you can then go ahead and try reactivating your Stadia Pro subscription following the steps in this article. If it's not possible for the Stadia Pro subscription, then you would need to wait until it expires and then subscribe again to Stadia Pro. You can check the expiry date in pay.google.com or play.google.com.

Regarding the refunds: If they were successful and the game vanished from your library, I guess it's probably best to re-purchase them. You can also check in with the Stadia support if they have any option to re-instate those games.

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3 Kudos
1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Singhzing-kid1,

first of all, I would recommend to make your account more secure with these tips.

You can also visit myaccount.google.com and look if there is any hint for someone accessing your account (for example security recommendations or security-check), because if someone is randomly refunding your games and/or cancelling subscriptions from your account, this means someone has either access to your device (where the account is logged in) or access to your account itself. This article is also quite helpful if you want to check which devices have access to your account. If you remember your password (this is important for getting back into the account), you can also remove your account that way from all devices. This should kick the potential hijacker also out from further accessing your devices.

Once your account is secure (if you followed steps from the link above), you can then go ahead and try reactivating your Stadia Pro subscription following the steps in this article. If it's not possible for the Stadia Pro subscription, then you would need to wait until it expires and then subscribe again to Stadia Pro. You can check the expiry date in pay.google.com or play.google.com.

Regarding the refunds: If they were successful and the game vanished from your library, I guess it's probably best to re-purchase them. You can also check in with the Stadia support if they have any option to re-instate those games.

3 Kudos