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TwinkleStar
Stadia Player
Stadia Player

Purchase Agreement & Game Changes

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Hey, anyone know the rules for this?

I buy a game like f1, and it works. I play it. Then an update comes and the game is no longer playable. Fatal error. 

So was this part of the purchase agreement? Or do I have a right to receive a refund? anyone know the rules regarding this?

thanks. 

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Best Response
HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

Hey @TwinkleStar 

Updates that break the experience are developer's responsibility and should be fixed. Unless they are completely unable to fix what they did is highly improbable that you may get a refund for an old game, think for example some online-only game that later in their lifecycle got the server shut down permanently.

Stadia offer full reimbursement for any game as long as you have the following requirement:

  • The game should have been purchased less than 14 days ago
  • You must have less than 2 hours of gameplay

All the other situation can be discussed case by case with the support

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TwinkleStar
Stadia Player
Stadia Player

or an imaginary example:

I buy a chessboard game. a premanent mandatory update comes 3 month later, turns out all the squares on the board are now white. and there is a version 2 of the game that can be bought where they are black and white squares.

are such things allowed in software? 

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HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

Hey @TwinkleStar 

Updates that break the experience are developer's responsibility and should be fixed. Unless they are completely unable to fix what they did is highly improbable that you may get a refund for an old game, think for example some online-only game that later in their lifecycle got the server shut down permanently.

Stadia offer full reimbursement for any game as long as you have the following requirement:

  • The game should have been purchased less than 14 days ago
  • You must have less than 2 hours of gameplay

All the other situation can be discussed case by case with the support

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TwinkleStar
Stadia Player
Stadia Player

Cool thanks.

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