I have just received a email to say I am entitled to a free controller and Chromecast ultra, for joining back up , but when you go on either the links to get this , it says the coupon has been added, then you go to check out and it charges your account full price, Which now has come out of my bank , so I tried to enter the code manually and it says not available , I'm very confused and now the payment is pending from my bank , what can I do ?
Hi @GEMMAC22,
There are some other topics suggested this:
Go to the Google store, if it's already in your basket then remove it. Then manually find it on the Google store and add it again- that version worked with the code for me. It seems the one the link in email adds to basket doesn't, even though it's the same product...
Hi @GEMMAC22
Sorry to hear about that. During the checkout, did you see any reduction to 0.00 the price of the premiere kit? Did you receive an email for the order? Do you still see the full price?
Hi @GEMMAC22,
There are some other topics suggested this:
Go to the Google store, if it's already in your basket then remove it. Then manually find it on the Google store and add it again- that version worked with the code for me. It seems the one the link in email adds to basket doesn't, even though it's the same product...
Ok I will try this and give it a go and let you know how it goes . Thanks for the help