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IanTClark
Community Member

Pre-ordered, shipped, delivered, no code...

I pre-ordered on June 6th and received my founder’s edition on November 19th.  I’ve never gotten a code of any kind.  I called today and the CSR told me that they were sending out activation codes in the order they received pre-orders.  I explained to him that wasn’t true.  I knew of people who ordered months after me and already got their codes.  The CSR gentleman apologized but didn’t have any resolution.  He said he would send me email with a service ticket number and I should send another message to support if I don’t get the code in a couple of days or within the week...I don’t understand why we can make an order through our google account, but google needs to send a code to activate Stadia?

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davidking
Stadia Player
Stadia Player

That's the system they've chosen to stage or control access I guess. I've seen advice that you should get the code in 3-5 business days and to contact support again if you still haven't received the code by Friday.

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