I've been playing ESO in 4K via Chromecast Ultra for about month and a half. its been great. For last month, got my wife to start playing as well. She generally plays at 1080p on another Chromecast Ultra. For most this past month all has been fine. However, after the last update, I started getting audio issues on my 4K Chromecast Ultra experience. Then we both started getting video and audio lag/choppiness. I switched to playing on PC via Chrome browser, with fully wired connection for video and audio. Unfortunately, today, even that stopped being playable, and wife is now having the same issue on her Chromecast Ultra at 1080p. I even tried other Stadia games and saw same video/audio issues. We have excellent internet, ~260Mbps showing in a speedtest at the same time that Stadia was having unplayable video/audio. It really feels like issues began with latest update, though not sure why it would just get progressively worse. No amount of modem/router/Chromecast restarts have helped. Any suggestions on things I can try to resolve this?
Hey Xyphos,
that sounds annoying but like an issue that occurs on your end.
Maybe we can find out what causes the mysterious change of your experience.
Has anything changed in your network?
Do you or your direct neighbours use a devolo/Powerline solution (internet over your house electricity)? That can cause major problems if you are connected via copper with your provider.
Just for testing: Can you try Stadia in someone else's network?
Nothing changed inside my network. No, can't try from someone else's network as I'm rural, about 30 mins from town. But my internet is very good and I'm able to use all sorts of other streaming services, including at 4K. At the time of the problem I was getting ~260Mbps with speed test, which is pretty normal for my fiberoptic internet (amazing considering my location in the woods). After being unable to play I spent the evening watching 4K movie via Fire TV/Amazon Prime (over wifi 5ghz) while son was playing FFXIV, daughter was watching Twitch, and wife was on Youtube. This is pretty normal usage for us, and in fact yesterday through to about 5pm CST was similar, during which for some bit of time I was actually able to play ESO fine. But from 5pm to around 10pm CST was unplayable as I continually checked through the evening (wifi and wired), and it was consistently unplayable until around 10pm CST when it was clearly much better but not really good. Also, this morning performance is fine. So its starting to seem like an evening load kind of problem. I plan to contact my ISP Monday to see if they are able to troubleshoot. I wonder if a particular hop along the route is having an evening problem.
Hard to say but glad to read that this issue seems to only happen in your evening hours.
Of course, this does not make it better but it helps to find the problem.
Was your ISP able to help?
Hi everyone,
Its's been a few days since this topic has been updated. Just wanted to check to see if there were any follow up questions or comments?
Thank you,
James
I've not resolved the issue, but its sporadic. Thought it might be tied to the evening, but I've since had evenings that were fine, and then had problems on other days in the morning and afternoon. So its sporadic. I can only assume its either load issues with stadia, or just some sporadic issue along the route. I've not attempted again to use the Chromecast Ultra 4K where I had the worst problem. I've just been using Chrome on my pc, while wife uses the Chromecast Ultra 4K on a different TV from the one that gave the biggest issues. But to be clear, one the problem occurs, it affects both my pc (wired) and her Chromecast (wifi). I have not yet spoken with my ISP. Just not looking forward to that call wait. I guess until I work with them I won't have any useful info.
Hi again, @Xyphos,
Just wanted to follow up to see if you had any updates for us? Let us know when you can.
Thank you,
James
Hi everyone,
It's been a while since this topic has been updated, so we'll go ahead and close it now. Please create a new post if you need anything else.
Thank you,
James