Hello. I ordered 6th of june and i've yet to get a code to play nor has the product been shipped. According to this comment https://www.reddit.com/r/Stadia/comments/dvv3tv/hi_reddit_andrey_from_the_stadia_team_here_and_im/f7... You said that they get shipped in the order that they were purchased. Yet we've seen multiple post from discord and reddit that people who have bought in september have already received their items. Why ?
Give kudos boys ❤️
I can confirm that if you pre-ordered the Stadia Founder’s Edition, and your form of payment has been charged, your access code has been sent to you via email. Pre-orders for Premiere Edition will start shipping on Monday.
If you're a Founder, have received your shipment, but have not received your code, please reach out to the Stadia support team , and they'll be more than happy to work with you on your code delivery. Thanks!
Just saying it's hard for alot of us the ordered within minutes or a few days after that haven't got anything I'm fully behind this product just wanna pew pew
Because they globally improved a lot from few years back with their flagship services that then accustomed us for a way more professional level of delivery and customer satisfaction.
I mean, globally Products delivery like nest/google home and smartphone/internet services went really smooth lately, I don't get how they have ended with such a mess on a service that's creating the root for a massive and new revenu stream for them...
7th'er here. I have been going back and forth on whether I should let this be water under the bridge or be upset. Seems crazy that they have been sitting on my card info for 4.5 months and despite ordering it the day after they started taking preorders I have yet to be charged or my controller shipped and the shipping estimate puts me after Thanksgiving.
I don't mind not having a controller or having to wait for a code. What getting under my skin is people who order the thing last month are getting both before me. Viewing my order no longer lets me edit anything. I am dubious on whether that means my order is being prepped for shipment as I still have not been charged. Sounds like any questions to Google Store are being met with canned answers. Sigh...back to work...
@GraceFromGooglestill nothing from Google in my inbox except that I'll be delivered on tomorrow (ordered 7th of june), can at least someone do something quickly about this issue? We don't get the controller on 19th fine, that's hardware and that's harder to transport than bits, but please, don't screws up with the software part of it, that's ruining the party.
Google is constantly advertising about BigData and BigQuery and the power of cloud computing, couldn't one of your expert just simply extract the founders orders that have been made within your targeted range (around 6 to 10 of june ?) and just fire a massive e-mailing ? I mean, that such a disappointing launch.
@GraceFromGoogle Please if you can look into mine. I called my bank and they told me that the purchase was approved on their end and that there are no problems, however, my stadia does not show as being shipped nor do I have a code. I was a day 1 (June 6th once pre-orders were live) founder. I'm having a feeling that my name will be taken as well. 😞
@GraceFromGoogle thanks for looking into this for us! I also ordered on June 6th and have been anxiously awaiting my code so that I can show Stadia off to my co-workers (hold-outs on the pre-order) before the end of the day!
Could someone from the team please place a notice/sticky somewhere prominent in the forum? A tweet, or an email to those that pre-ordered would also be acceptable options...just something to let us know there's a known issue.
Yup got mine as well. Looking for break opportunity at work so I can try things out 😄