Hello. I ordered 6th of june and i've yet to get a code to play nor has the product been shipped. According to this comment https://www.reddit.com/r/Stadia/comments/dvv3tv/hi_reddit_andrey_from_the_stadia_team_here_and_im/f7... You said that they get shipped in the order that they were purchased. Yet we've seen multiple post from discord and reddit that people who have bought in september have already received their items. Why ?
Give kudos boys ❤️
I can confirm that if you pre-ordered the Stadia Founder’s Edition, and your form of payment has been charged, your access code has been sent to you via email. Pre-orders for Premiere Edition will start shipping on Monday.
If you're a Founder, have received your shipment, but have not received your code, please reach out to the Stadia support team , and they'll be more than happy to work with you on your code delivery. Thanks!
Google Support Kate 2:28 PM Thanks for contacting Google Support. My name is Kate. Kate 2:28 PM Hello ##Name. ##Name 2:28 PM Hi Kate. Kate 2:28 PM In case you need to refer to this chat interaction in the future, please take note of the following ID :4-. Kate 2:28 PM How are you doing today? ##Name 2:28 PM fine, anxious to get my stadia package going. ##Name 2:29 PM I got the founders bundle, but there's no invitation code. ##Name 2:29 PM I can't activate the package. Kate 2:29 PM I can understand that you are eagerly waiting to get the Stadia code, even we are working on it to release the Codes over an email. Kate 2:29 PM We are sorry for the delay. ##Name 2:30 PM oh, so it wasn't supposed to be in the package? Kate 2:30 PM I would like to inform that the Stadia code will be send to your email within 3-5 business days. ##Name 2:30 PM !! what? but.. i have it now! lol Kate 2:30 PM I understand how dissapointed you are right now, If I were in your situation, I'd have also felt the same. ##Name 2:31 PM sigh.. ok. Kate 2:31 PM We are trying our best to release the code asap, your patience and understanding in this scenario is highly appreciated. ##Name 2:31 PM Kinda disappointing from google though, said it launches on the 19th, and.. well.. it's going to be 3-5 days later. ##Name 2:32 PM Anyway, there's nothing that can be done about the email? Kate 2:33 PM I wish, I could have more options here. Stadia codes are system generated email based upon on the order id, no one here is an authorized to issue a code manually. I would request you to please wait for an email. Kate 2:33 PM We are trying our best to fix this issue. Kate 2:33 PM Rest assured, you will get the codes within 3-5 business days. ##Name 2:34 PM Google said as part of the founders pack that we'll get first crack at playernames, but - that's, kinda not right either, is it? since there's problems with email? Kate 2:36 PM Without the Stadia codes controllers is useless, due to some back-end issue codes aren't dispatch yet. We are waiting for an update, our engineers team are working into it to get this fix. ##Name 2:36 PM ok. thnx Open Emoji Button%
Guess I'm also part of the tiny fraction that has been treated to the Google special. Ordered on the 7th, the hardware is turning up today and over got no code yet.
I look forward to staring at it in abject wonder... Is this the future of console gaming and how many surprises will Google have for us!? I'm high in goodwill but low in hope!!
Just so this can be seen... I ordered on June 8th and am scheduled to get one of my controllers (the founder's edition controller and Chromecast) tomorrow. Order has shipped, still no code. A Google rep told me it would take 3 to 5 business days after my order shipped. But we were "guaranteed" a code at launch cuz "bits move faster than atoms"... Sorely disappointed in Google, and feel this deserves some type of recompense for the delay/false advertising.
Would like to make sure my name is in this too. Received my Founder's Edition package at 10:30 EST this morning. No code yet. Seeing many people who don't have their controllers yet with codes.
Ordered mine 2 minutes after orders went live. Pretty not happy at the moment.