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Hi
Community Member

Ordered 6th of june, yet to recieve a code.

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Hello. I ordered 6th of june and i've yet to get a code to play nor has the product been shipped. According to this comment https://www.reddit.com/r/Stadia/comments/dvv3tv/hi_reddit_andrey_from_the_stadia_team_here_and_im/f7... You said that they get shipped in the order that they were purchased. Yet we've seen multiple post from discord and reddit that people who have bought in september have already received their items. Why ?

 

 

Give kudos boys :red_heart:

49 Kudos
Best Response
GraceFromGoogle
Community Member

Hi Founders,

I can confirm that if you pre-ordered the Stadia Founder’s Edition, and your form of payment has been charged, your access code has been sent to you via email. Pre-orders for Premiere Edition will start shipping on Monday.

If you're a Founder, have received your shipment, but have not received your code, please reach out to the Stadia support team , and they'll be more than happy to work with you on your code delivery. Thanks!

- Grace

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1 Kudo
644 Replies
Bum
Community Member

You’re serving your ass the first person you comes? How does this get back at google?!

0 Kudos
pacifist
Community Member
Same here. June 6 order, Dec 2-3 delivery, and no code. Continental US for those keeping track
0 Kudos
Jonesy
Founder
Founder
Something is messed up with the code distribution - I have my Stadia hardware. But no code.
0 Kudos
BA
Community Member

Here is a Google Doc that some reddit users are trying to get a handle on the number of people who have and have not received codes.  Enter info here.

https://forms.gle/ii26xHjZiPw2rmYH6

Original Post:

https://www.reddit.com/r/Stadia/comments/dz07wh/to_try_and_collate_the_info_flying_around_about/

2 Kudos
wassindabox
Community Member

Best guess : they're doing it in waves for reasons unknown ... Mine is due to arrive tomorrow and on the reddit subs some people got their codes right on time while others are left in vapor... They should of just included the code in the box to avoid a lot of this cause well we are getting to a point of people screaming "this is unfair" and logistically we don't have any idea what's going on behind the scenes cause well nobody officially has spoke up.  Someone saying something would be very appreciated at this point.

 

Also, the big kicker is when you are using "have dibs on your username first" as a selling point you kinda have to deliver on that promise across the board.

4 Kudos
The_One
Community Member
My opinion is that they're doing it in waves not to give a negative experience to those that are signing up i.e. slow signup process and pages crashing. That would just pile on to the negative experiences going around.
0 Kudos
tab
Community Member
I ordered immediately when it was available on June 6th and it still not shipped and no code. No problem to wait but it was promised that the first people who order can choose their name first.
1 Kudo
Phenomenon
Community Member

I ordered on June 6th right after the announcement. No code, no shipment email, no charge to my card. Nothing.

 

It sucks seeing people who ordered way later than us already be online and playing with their first-pick usernames!

1 Kudo
Jeremy
Founder
Founder

Andrey deleted his tweet :face_with_tears_of_joy:

3 Kudos
SelectButton
Community Member
What did the now delete tweet say?
2 Kudos
Inconnu
Founder
Founder

Paraphrasing .. "seeing reports about codes. eng is looking into it.  hang tight"...

 

3 Kudos
DangerMike
Community Member
Add me to the list of people still waiting for a code. I received my FE package today, but no code. I'd have accepted the other way around -- after all, email is supposed to work faster than regular mail, isn't it?
3 Kudos
id10tmau5
Founder
Founder

@Jeremy the hero we needed

1 Kudo
Kitetsu
Community Member

I received the hardware today but no code... ordered way into August.

0 Kudos
kurmudgeon
Community Member

I also ordered immediately on June 6th, but not going to get my order until tomorrow.  Still no code emailed.  If my gamertag is taken, that's it.  I will be returning my order and cancelling everything; I'll stick to PC/PS4.

This launch has been absolutely horrible, nothing but lies and broken promises.  Lies about sending our codes in the order pre-orders occurred, sending out shipments in the order pre-orders occurred, all the cut features at launch, etc.  Then there's the lies about playing in true 4k 60fps, when games like Destiny 2 is just an upscaled 1080p.  None of the features demoed during the inital demonstration will be available, such as using the controller wirelessly and moving from device to device, etc.  As a Google supporter, I've never been more disappointed with the launch of one of their products/services.  I already see them quietly killing this within a year.

Google, you are disappoint.

:confounded_face:

5 Kudos
Bump
Community Member

The complete lack of transparency with the group of people who took a chance on this is mystifying.

I’m in the same position. No code, no hardware, June 6th.

 

At least my hardware shipped, and will be here later this week. The code, on the other hand, is just unforgivable.

If I could cancel my order at this point, I would, I’m not lacking in places to play Destiny 2.

0 Kudos
HighScoreJimmy
Community Member
Looks like Andrey deleted his response saying the Engs were working on it
0 Kudos
BrindleBeard
Founder
Founder
Of every person who has confirmed their receipt of a code, not one of them ordered June 6th that I could find. Is it possible that we of the June 6th group are specifically subject to a bug? Is there even one person out there who ordered June 6th and has received their code? (Assuming you're reading the forums rather than enjoying your time gaming)
0 Kudos
Inconnu
Founder
Founder

I've only seen 3 people claim to have a code...   are there others that are busy playing?  but yes.. I saw one from 6/10, 6/11 and a 6/14th..   They seemed like legit accounts.. 

Maybe an initial unsorted burst went out -- they realized their mistake and then they stopped while they worked it out?   

0 Kudos
Inconnu
Founder
Founder
0 Kudos
Nite
Founder
Founder
Ordered 8th of June, from Germany. FE Bundle has shipped, but also, no code still. Really wanted to play tonight, but it's looking highly unlikely.
0 Kudos
tab
Community Member

I ordered on the 6th in germany and still not shipping. Probably because I ordered a second controller?

0 Kudos
jaluke
Community Member
I ordered on June 6th and received it this morning at 10am. Here I am 5 hours later, still no code.
0 Kudos
DennyL
Community Member
It's starting to hit the blog sites now too: STADIA IS LATE FOR ITS OWN ‘LAUNCH’ PARTY https://chromeunboxed.com/stadia-launch-waiting-for-invite-code/
0 Kudos
BoostdDSM
Community Member
Same here, I actually just got my Founder's Edition... Can't do anything with it yet though so that's awesome.
0 Kudos
mutant
Community Member

Just wanna throw my hat in, I talked to stadia support, they said it can take up to 3-5 days to send out invites.. Here's my conversation .

 

<pre>

Google Support
Kate
2:28 PM
Thanks for contacting Google Support. My name is Kate.
Kate
2:28 PM
Hello ##Name.
##Name
2:28 PM
Hi Kate

Kate
2:28 PM
In case you need to refer to this chat interaction in the future, please take note of the following ID :4-0306000028806.
Kate
2:28 PM
How are you doing today?
##Name
2:28 PM
fine, anxious to get my stadia package going.
##Name
2:29 PM
I got the founders bundle, but there's no invitation code.
##Name
2:29 PM
I can't activate the package.
Kate
2:29 PM
I can understand that you are eagerly waiting to get the Stadia code, even we are working on it to release the Codes over an email.
Kate
2:29 PM
We are sorry for the delay.
##Name
2:30 PM
oh, so it wasn't supposed to be in the package?
Kate
2:30 PM
I would like to inform that the Stadia code will be send to your email within 3-5 business days.
##Name
2:30 PM
!! what? but.. i have it now! lol
Kate
2:30 PM
I understand how dissapointed you are right now, If I were in your situation, I'd have also felt the same.
##Name
2:31 PM
sigh.. ok.
Kate
2:31 PM
We are trying our best to release the code asap, your patience and understanding in this scenario is highly appreciated.
##Name
2:31 PM
Kinda disappointing from google though, said it launches on the 19th, and.. well.. it's going to be 3-5 days later.
##Name
2:32 PM
Anyway, there's nothing that can be done about the email?
Kate
2:33 PM
I wish, I could have more options here. Stadia codes are system generated email based upon on the order id, no one here is an authorized to issue a code manually. I would request you to please wait for an email.
Kate
2:33 PM
We are trying our best to fix this issue.
Kate
2:33 PM
Rest assured, you will get the codes within 3-5 business days.
##Name
2:34 PM
Google said as part of the founders pack that we'll get first crack at playernames, but - that's, kinda not right either, is it? since there's problems with email?
Kate
2:36 PM
Without the Stadia codes controllers is useless, due to some back-end issue codes aren't dispatch yet. We are waiting for an update, our engineers team are working into it to get this fix.
##Name
2:36 PM
ok. thnx
Open Emoji Button%

</pre>

Tags (1)
0 Kudos
Probabilitor
Community Member
Same boat
0 Kudos
Errors
Community Member

It appears that I'm in the same boat as the rest of the folks in the thread. No code so far.

Edit: Just recieved my code.

0 Kudos