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Hi
Community Member

Ordered 6th of june, yet to recieve a code.

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Hello. I ordered 6th of june and i've yet to get a code to play nor has the product been shipped. According to this comment https://www.reddit.com/r/Stadia/comments/dvv3tv/hi_reddit_andrey_from_the_stadia_team_here_and_im/f7... You said that they get shipped in the order that they were purchased. Yet we've seen multiple post from discord and reddit that people who have bought in september have already received their items. Why ?

 

 

Give kudos boys :red_heart:

49 Kudos
Best Response
GraceFromGoogle
Community Member

Hi Founders,

I can confirm that if you pre-ordered the Stadia Founder’s Edition, and your form of payment has been charged, your access code has been sent to you via email. Pre-orders for Premiere Edition will start shipping on Monday.

If you're a Founder, have received your shipment, but have not received your code, please reach out to the Stadia support team , and they'll be more than happy to work with you on your code delivery. Thanks!

- Grace

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1 Kudo
644 Replies
dankegut
Founder
Founder
Date of purchase 05JUL - got my code about half an hour ago, registered immediately, username still available, controller is in the mail. I'm happy for now, experience still feels tainted. Will try first games on the weekend. - Fingers crossed to all who are still waiting for their code! I feel you.
0 Kudos
Luis_ccb
Community Member

The email that i use is disable by Google since September. I can't access my email to redeem my code and i can't request a refund because in both cases i will need to access my account that it's disable by you guys. How can i get my code or my money back? or should i call a lawyer first?

0 Kudos
chrispage1
Community Member

@Luis_ccb you need to get in touch with Google support first, see if they can help you. I don't think there's much a lawyer could do!

0 Kudos
PDotWee
Community Member

Just got my code today via email. I still wonder why it took so long. The ecosystem is nice, I had the games are priced too high. #WorthTheWait not the activation code crap tho

0 Kudos
Elixor
Community Member
Got my code too, but too late I have returned Stadia :disappointed_face:
0 Kudos
PDotWee
Community Member

@Elixor you dont need the controller to play my friend. I dont have my controller yet but i can play on any google chrome browser.  It works pretty good. I order two controllers. I raged returned one if the controllers lol

0 Kudos
Elixor
Community Member

@PDotWee are you saying that until they processed my return and remove my pro account I can actually play? That’s cheeky :face_with_tears_of_joy::face_with_tears_of_joy::face_with_tears_of_joy: I might give it a try

0 Kudos
Catino19
Community Member
Still waiting for my activation code... Very frustrating :disappointed_face:
0 Kudos
bananas
Community Member

Same story here as well. I finally got my Stadia Founder's Edition package today (a day after launch), but where is my invite code? It is nowhere to be found. (No, I did not receive an email with it. Yes, I checked my Spam folder.)

0 Kudos
Isabelle
Community Member
They're probably just slow at sending them out. I received my Stadia today, and also received the email with the Founders code at 7:53PM EST
0 Kudos
Mordyn
Community Member

Poor old Stadia team all the hard work on the Servers and Netcode, and the get screwed by a bad Ordering system script. Guessing there having to issue codes manually....

0 Kudos
danieljudge80
Community Member

I'm the opposite, I've had my code but my kit isn't arriving until today. Not sure why that's the case. I'm in the UK and ordered on 7th June

0 Kudos
Jams
Community Member

Just got my code 15 min ago.  Bummed a little - Tag was gone, and my backup option (maybe if I would have received the Founders promise on day 1...).  Blargh.

Does anyone know what the requirements are on the tags?  I.e. Can you have spaces?  Min/max chars?

EDIT:  Just found out...

A-Z. a-z, 0-9 (no spaces)

3min - 15max characters

0 Kudos
Matt1
Founder
Founder

Just got my code, very good. Chose my name, changed my mind, changed it again and missed the first name I chose...haha, second choice it is then

0 Kudos
GraceFromGoogle
Community Member

Hi Founders,

I can confirm that if you pre-ordered the Stadia Founder’s Edition, and your form of payment has been charged, your access code has been sent to you via email. Pre-orders for Premiere Edition will start shipping on Monday.

If you're a Founder, have received your shipment, but have not received your code, please reach out to the Stadia support team , and they'll be more than happy to work with you on your code delivery. Thanks!

- Grace

1 Kudo