Hello. I ordered 6th of june and i've yet to get a code to play nor has the product been shipped. According to this comment https://www.reddit.com/r/Stadia/comments/dvv3tv/hi_reddit_andrey_from_the_stadia_team_here_and_im/f7... You said that they get shipped in the order that they were purchased. Yet we've seen multiple post from discord and reddit that people who have bought in september have already received their items. Why ?
Give kudos boys ![]()
Hi Founders,
I can confirm that if you pre-ordered the Stadia Founder’s Edition, and your form of payment has been charged, your access code has been sent to you via email. Pre-orders for Premiere Edition will start shipping on Monday.
If you're a Founder, have received your shipment, but have not received your code, please reach out to the Stadia support team , and they'll be more than happy to work with you on your code delivery. Thanks!
- Grace
@giz their loss, although i would like to play, I have a PC, a PS4 and a Switch, I will hardly miss out on content.
If everyone decides with their wallets, Google will soon start to listen.
#CancelAllTheOrders
If I don't get a reply by tomorrow , when the post offices open, mine will be in the first truck outta here.
Flounders Edition™
Yes I like the rest have a machine hooked up but it can do nothing!
wahoo!!
Agreed @Fe3dbak.
FE was meant to be the only way to lock in the day 1 experience. Even if the hardware was delayed, I think people would have accepted as long as they could get in and register their tags. With lower than expected sales, PE orders (some of which are months later than FE orders) are arriving first and some of those have codes and are happily playing.
It's a huge snub to those who wanted to support this service the most.
All I'm going to say to you Google after this crapshow
@2swizzle I also got that email this morning and teied it out. It was great. I feel like it is a sign I should return Stadia after all this mess.
@oztrich I guess the squeaky wheel gets the grease because I got my code just over an hour after my post on here..
COINCIDENCE?!
probably.
But thanks @GraceFromGoogle if you did give a stealthy poke at the server for me.
Maybe. I’ve been pretty squeaky.
Pretty disappointed. Looking forward to Microsoft releasing Xbox scarlet after this.
Hmm...may have to check that out! Thanks for the gem! @auser
It’s not due out for While. At this rate, woo get our codes by the time Project Scarlett is released.
@Fe3dbak I've not managed to grease any wheels, sadly. Still a day one founder floundering without a code, despite many questions on here.
Got mine too after posting on here about an hour ago. Impressed with the last hour of Stadia. Although I wish it wasn't such a bad launch which took some of the excitement and enjoyment out for me. Another free game for the inconvenience would be a great gesture
Certainly hoping I can receive mine too. Being stuck in a hospital bed is getting frustrating and was looking forward to having a distraction.
@GraceFromGoogle any idea when the code will arrive?
a $130 dollar rock. ![]()
At least it's pretty lol.
@GraceFromGoogle - If you have magic powers - I would truly appreciate a boost here. 48 hours after I received my controller and still no code..........
I totally understand how you feel. To be honest...I don't need it (too many alternatives...that actually works...today). SMH. I told myself to wait until tomorrow and if nothing...then I'm definitely sending back. Besides all games available at launch are already available on my PS4 (MK11, Destiny 2, etc)...so won't miss Stadia at all.
Ordered on July 30th (late I know!) and I've now had it for 9 hours. Still no access code so currently a paperweight...
I rate Google and am a big fan of their products but this launch has been nothing short of ridiculous.
Ordered on the 7th June. Code just arrived
Same thing here, ordered 7th of june stadia pack arrived this morning (FR) and just get my code few hours after the signature validation and orders debit process.
that so validate my theory, they really found few hiccups within the store orders and so explain why people that have ordered on june 6th get there code after some more recent orders, the whole system process is a mess as there is only two situations:
you were a collateral damage of the store malfunction and so had to wait for the patch to be deployed on their side of things.
or
you were just victim of the store non-sense process that wait for the package delivery proof and order debit to be complete.
my two cents, they already knew that but weren’t willing to admit that their on-boarding process will be dreadful because of the store workflow.
Happy gaming you all, keep it up, name tag aren’t all taken I got the opportunity to get mine.
I’ll keep posting and wanders around for a while in order to me to have a continue and complete feedback to push to Google.
I’ll also write a couple of articles about all that soft opening nightmare, what went well, what didn’t and some side article in order to tackle some bull**bleep** and plain bashing that I just saw emerged couple hours ago.
Cheers!

I believe these are contacts for tech support. I am not sure but this is what a Google Rep gave me to try and get an answer about my code.
Relax Bro, there's no need to blast Google employees on the web, you'll get your code. Just abit disappointing but come on...
Guess they didn't like my image. They got me banned from Reddit for posting their emails ![]()