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Hi
Community Member

Ordered 6th of june, yet to recieve a code.

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Hello. I ordered 6th of june and i've yet to get a code to play nor has the product been shipped. According to this comment https://www.reddit.com/r/Stadia/comments/dvv3tv/hi_reddit_andrey_from_the_stadia_team_here_and_im/f7... You said that they get shipped in the order that they were purchased. Yet we've seen multiple post from discord and reddit that people who have bought in september have already received their items. Why ?

 

 

Give kudos boys :red_heart:

49 Kudos
Best Response
GraceFromGoogle
Community Member

Hi Founders,

I can confirm that if you pre-ordered the Stadia Founder’s Edition, and your form of payment has been charged, your access code has been sent to you via email. Pre-orders for Premiere Edition will start shipping on Monday.

If you're a Founder, have received your shipment, but have not received your code, please reach out to the Stadia support team , and they'll be more than happy to work with you on your code delivery. Thanks!

- Grace

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1 Kudo
644 Replies
giz
Community Member

@DougFunny Gotta be honest. I'll probably be here, waiting in line for my hand out.. that I paid for.

0 Kudos
grimlock49
Community Member

Ordered July 9th and received hardware but pointless as I can't play anything without a code.

0 Kudos
Lightfored
Community Member

Received my access Code:) 

Ordered june 18

0 Kudos
chrispage1
Community Member
Woop! So apparently they are onto July now. Seems they got June out the way in 36 hours, as I ordered end of July, I'll just wait about for another day. On the bright side, it does seem like Stadia could be worth it, lots of good stuff coming out about the gameplay for those that actually ordered it rather than a demo unit.
1 Kudo
maki
Community Member

Ordered on June 7th and just got my delivery today. Literally 2 hours later I got my invite code. I wonder if it has to be delivered for you to get the code now.stadia.PNG

0 Kudos
Recon
Community Member

No. I got my controller earlier today and still no code.

0 Kudos
Chandler
Community Member

@maki 

Had mine for a lot more than 2 hours, still no code...

0 Kudos
ohbrother
Community Member

got my hardware for the stadia but still dont have a code:/ its useless at the moment and i ordered in july

0 Kudos
Jake90
Founder
Founder
Can you look into mine aswell please . I have my controller and chromecast just sitting there . Thanks for the help. Email is jakebremner42@gmail.com
0 Kudos
giz
Community Member

Will probably print out this thread and keep it - along with the sealed Founders Edition pack I got.  Some Google Zealot will probably purchase it from me in a decade for at least 4x the price.  400% return in 10 years isn't that bad.

 

This is a piece of history

1 Kudo
h82bcold
Community Member
FYI - I ordered my Founder's Edition on June 7, I received the hardware about 1.5 hours ago and received my Invite Code just over 1 hour later. Best of luck to everyone still waiting for their Invite Code. Waiting to see what, if anything, Google decides to do in the way of an apology.
0 Kudos
chrispage1
Community Member

It now seems like June 6/7 codes are getting to people at least. I think their staggering it so that they don't get a sudden rush on their systems, as it's new that'd be even more embarrassing if it got overloaded and went down... They'd rather gradually turn up the heat.

Just dread to think how long a July 30th code is going to take!

1 Kudo
VIRTUAL_JAYZ
Community Member
Update: just received my code about an hour ago after having my stadia for a little over 26 hrs. Ordered on June 7th. Here’s hoping everyone gets their codes soon.
0 Kudos
WGoodspeed
Community Member
I've received confirmation my Stadia will be delivered tomorrow. Has anyone actually reported receiving their code prior to the physical delivery?
0 Kudos
GreatWhiteDan
Community Member

I have received the physical hardware, but no code yet.  Just a paperweight on the desk.

0 Kudos
steveb
Community Member

Just received a callback from Google, 6 hours later than expected. Thankfully, this issue has only affected a very small number of customers. A tiny fraction. I actually started laughing which I think freaked her out. I will receive my code "soon", which I hope means "before Christmas". I have received a support mail, for what it is worth. 

2 Kudos
SeraphXIII
Community Member

yes, I received an email the day that my controller was shipped out.  The email stated that codes will be sent out right after the product was shipped. NOT TRUE!  Hell, I've even been as lucky as speaking with an actual support person from the Stadia team who said that my codes will be here today when I receive my controller. AGAIN...NOT TRUE! Came home...founders edition at the door (delivered safely), but no way to play without the codes (as stated by Google).

I'm glad that they discovered and fixed the problem (had to search to find this out...instead of being emailed with an update from Google)...but no time table for when to expect the codes? I feel like Google is seriously half-assing this release and making excuses to buy more time to collect more money from its victims it sold lies to.

To go further, in that same aforementioned email, google goes on to say that founders can play day one with a ps4 controller, xbox controller, etc...you know, while you wait to get the controller. Here's the thing...I understand a delay or a technical issue with the server or whatever...but why not be transparent about it?  Why do we have to wonder WTH is going on?  At this point, I have a PS4 Pro and Xbox One S...so I'm thinking that I may return for refund if the codes are not in my email tonight.  I could always purchase later when they get the act together.

3 Kudos
dougkl
Community Member
Same here, Google love to punish the the early adopters like you and me... No code here too
0 Kudos
JMcStew
Community Member
Hi there, Received my Founders controller today. Any estimate on when I'll receive my code? Thanks.
0 Kudos
WyohKnott
Community Member

This is by far the dumbest thing of this roll-out. Code emails should have gone out to founders edition purchasers upon purchase and usernames should have been reserved months ago. This is a shockingly disorganized effort from Google.

0 Kudos
BA
Community Member
June 10 pre order just got code.
0 Kudos
miatafan69
Community Member

I just received my Founders Edition today; sure would be nice to be able to use it.

0 Kudos
GraceFromGoogle
Community Member

Hi everybody,

We can confirm that if you pre-ordered Founder’s Edition in June, and your form of payment has now been charged, your Stadia access code has been sent to you via email. We are now moving in sequence through the orders placed on or after July 1st. We will post further updates here and on our social channels.

4 Kudos
Jcgaudettte
Founder
Founder

Thank you Grace for the quick follow up :slightly_smiling_face:

0 Kudos
Tahl
Community Member
Ordered Aug 29th. Was all excited getting my tracking info. Surprised code wasn't in the box etc... Even had the wife taking care of kids tonight so I could play. I presume ill play a bit when the code comes and return within the 15 days. Prob better to join in a few months. I can almost picture Google switching to a subscription model where you can play any game for one fee. Too many folks say the prices or bad compared to steam or cdkeys etc... We are all disappointed but I'm still rooting for competition in the long run.
0 Kudos
Maaseru
Community Member
So not concrete info on the rest of the codes...is there a chance for tonight? Should I stay up? Is it pointless? @grace
0 Kudos
Linoleum
Community Member

Anyone order after 9/18 get their code yet?  Received my device today, but still no code. :disappointed_face:

0 Kudos
dankegut
Founder
Founder
I just hope you can acknowledge why many of us are so disappointed. "Founders will be able to play at launch", "Remember, Stadia is not a box, all you need is the code", "Founders will be able to reserve usernames". All of it turned out to be false or misleading. Ordered 05JUL, and 48 hours in I still cannot do anything. It is just so frustrating. @GraceFromGoogle
0 Kudos
AJPTurner
Community Member
So finally got my code, having ordered 8th No controller to play, 20 names I wanted all gone, had to make it look rubbish with numbers, Well done Google, quality work there
0 Kudos
sandiegosailor
Community Member
My order was placed June 6, received the founder's edition hardware today (November 20) and still have no access code. Yes I have checked my Junk folder.
0 Kudos