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Hi
Community Member

Ordered 6th of june, yet to recieve a code.

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Hello. I ordered 6th of june and i've yet to get a code to play nor has the product been shipped. According to this comment https://www.reddit.com/r/Stadia/comments/dvv3tv/hi_reddit_andrey_from_the_stadia_team_here_and_im/f7... You said that they get shipped in the order that they were purchased. Yet we've seen multiple post from discord and reddit that people who have bought in september have already received their items. Why ?

 

 

Give kudos boys :red_heart:

49 Kudos
Best Response
GraceFromGoogle
Community Member

Hi Founders,

I can confirm that if you pre-ordered the Stadia Founder’s Edition, and your form of payment has been charged, your access code has been sent to you via email. Pre-orders for Premiere Edition will start shipping on Monday.

If you're a Founder, have received your shipment, but have not received your code, please reach out to the Stadia support team , and they'll be more than happy to work with you on your code delivery. Thanks!

- Grace

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1 Kudo
644 Replies
Deleted User
Not applicable

Still No Code. Since yesterday. If it doesnt arrive by tomorrow im returning it for a refund. I will never bother trying it again.First impressions are everything and google failed tremendously. Well Done

0 Kudos
Volat
Community Member
At this point some people need to be fired.
0 Kudos
WhatTheWho
Community Member
At least you have something to send back to trigger a refund. I was on the phone with them for almost an hour and they said I can't get a refund until the package gets shipped to me first which I haven't received any confirmation for yet. Then I need to refuse the package to have it sent back, and once they receive it back, I have to wait 3-5 more business days to get my refund processed. Absolute **bleep**.
1 Kudo
JackV
Community Member

Does anyone know if we can have spaces or special characters in our username?

0 Kudos
Caelimwolf
Community Member
I did receive my box though, just no code.
0 Kudos
giz
Community Member

I'm a bit confused with this whole invitation code situation.

 

I seem to recall that I selected my gamer tag during purchase - assuming that it was mine an locked in.  Then some time after received a message that I'd be receiving an invitation code where I could select my gamertag/username 'soon'.

So what exactly happened here? And where is my code?

 

I have the controller in hand but can do nothing with it.  I won't even open it until I get the code and lock in my name.

I didn't think there was any other benefit to being a founder, other than being able to reserve my tag - I paid for the tag grab.  So what's going on?

4 Kudos
vauxmad2000
Community Member

same for me

1 Kudo
sangdrax8
Community Member
So I guess what most of us are asking is, If we payed for a "Founders Edition" with the expressed benefit of having the "day one access to the service." How is any purchase date even relevant now that the service has launched, and FE's buyers do not have codes. I know the exact launch date was possible to slide, but a Founder is a Founder, and should have had a code when ever that launch date was set.
2 Kudos
blue-urban-sky
Community Member

Same ordered on the 8th got the kit but no codes and no advice that the code is late. Had to Google what was going on to find out it's a balls up. Disappointing.

1 Kudo
manhart
Community Member
I currently have the Stadia controller in my hand (got here quick)...but no code :face_with_tears_of_joy:
1 Kudo
CrimsonRockin
Community Member

:face_with_tears_of_joy:the running theme it seems peopel getting the product but not the code

1 Kudo
PDotWee
Community Member
I order mid-june. I have no access code. No controller. This is ridiculous. Can i atleast have the access code?
Tags (1)
1 Kudo
theDustRoom
Community Member
My hardware arrived 8 hours ago, looks and feels great but still no code so it’s just a pretty bookend right now. At least it’ll be fully charged whenever I can actually make use of it.
Tags (1)
0 Kudos
Recon
Community Member

I am blown away at how i can receive PHYSICAL HARDWARE that has to travel across the country via truck and plane before i receive a ELECTRONIC LETTER that travels through the miracle of the internet making delivering this letters almost instant. A electronic letter sent by a multi-billion dollar company with resources to do almost anything. I'm simply flabbergasted. 

2 Kudos
Thornlore
Community Member

Controller in hand, no code, therefore unusable.

0 Kudos
Unhappy
Community Member

Ordered founder edition in August. Delivery date was 20.-21.11. Received notification today about delay in delivery and no update on the expected delivery date. No shipment, no code, no idea when I may get my order. Location: Norway

0 Kudos
ManOnTime
Community Member
I ordered on the 6th of June as well, and I received my code on Monday the 18th of November. Codes are coming. Hopefully everyone gets theirs soon.
0 Kudos
EGBD-1
Community Member
I also ordered as soon as I could. I got an email saying it shipped 2 days ago, and it is supposed to arrive tomorrow. But still no code. I don't know what I'm supposed to do when it gets here and I still have no way to access it. I'm really looking forward to this but it kind of sucks at the moment.
0 Kudos
giz
Community Member

Does anybody know how many founder editions were sold, globally?

 

0 Kudos
Fe3dbak
Community Member

@giz I don't think that's been published but apparently it was "lower than expectations"
But if they can't even get what pre-orders they did get to everyone on launch day (or even launch week) I'd be scared to see what would have happened if it did meet their preorder expectations..

0 Kudos
Matt1
Founder
Founder

If someone could just guess when I’ll get my code it’ll be more of an update than Google are giving me...

0 Kudos
steveb
Community Member

@Matt1 Hi. Thanks for reaching out. I am going to guess that your code will arrive next Tuesday about 10 minutes after you to to bed.

2 Kudos
Matt1
Founder
Founder

@steveb thanks for your reply. **bleep** it, I knew I should stay up later next Tuesday!

0 Kudos
Androzor
Founder
Founder
Add me to the list. Ordered June 8th. I have the hardware, but no code.
0 Kudos
ricardus88
Community Member

Add me! No code yet, ordered in 7th june!

45 hours waiting...

0 Kudos
mak7
Community Member

My Stadia controller is just delivered. Even though my hands are itching to open it up, I'm not sure what I'm gonna do without a invite code .

0 Kudos
manub
Founder
Founder
I'm out on business trip, but I know my controller is waiting for me at home and I still haven't received yet a code.
0 Kudos
Chandler
Community Member

I have got a returns email in seconds after filling it in for my Stadia Founders Edition. I really don't want to send it back but my goodness what a mess, no support, no communication (apart from generic statements that help nobody)

 

If someone at google could reach out to me and provide my activation code soon I'll reconsider returning it, but in all honestly, you have really dropped the ball on this and I would expect better from a global company. Day two of release and can't play something I've had on preorder since June... what an absolute joke!

 

@GraceFromGoogle  anything?

Tags (2)
1 Kudo
CheesyNotcher
Community Member

This is an absolute joke.. fail to understand how this has been so mismanaged... I recent "upgraded" to a pixel 4XL and think that is also rushed and not as good as it could have been... Is there more to this Google have you given up? Are our codes in the same place as the designs for the pixel watch?? Any chance I will be able to play my device anytime soon?

0 Kudos
giz
Community Member

@Chandler Looks like they are calling your bluff.

 

I'm not pushing my chips in until I find out if I can get a tag or not.

#nocode

0 Kudos