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Hi
Community Member

Ordered 6th of june, yet to recieve a code.

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Hello. I ordered 6th of june and i've yet to get a code to play nor has the product been shipped. According to this comment https://www.reddit.com/r/Stadia/comments/dvv3tv/hi_reddit_andrey_from_the_stadia_team_here_and_im/f7... You said that they get shipped in the order that they were purchased. Yet we've seen multiple post from discord and reddit that people who have bought in september have already received their items. Why ?

 

 

Give kudos boys :red_heart:

49 Kudos
Best Response
GraceFromGoogle
Community Member

Hi Founders,

I can confirm that if you pre-ordered the Stadia Founder’s Edition, and your form of payment has been charged, your access code has been sent to you via email. Pre-orders for Premiere Edition will start shipping on Monday.

If you're a Founder, have received your shipment, but have not received your code, please reach out to the Stadia support team , and they'll be more than happy to work with you on your code delivery. Thanks!

- Grace

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1 Kudo
644 Replies
Blackbird
Community Member

Greeting from Germany. Ordered on June 7th and expect my Founders Edition Set tomorrow and still have no key.

 

How many users is a small fraction so far? If I google Stadia there is only one topic .....

 

I wanna know you Google will appreciate all the waiting founders ... So far it seems that Google won't need stadia founders...

0 Kudos
ChrisM3568
Community Member

Ok - I have a controller and still no code? When can I expect it? Nothing more than an expensive paperweight at this point!

 

0 Kudos
Thornlore
Community Member

@GraceFromGoogle nope we need a real explanation, devices are arriving (mine included) many of us still without codes.

1 Kudo
Fe3dbak
Community Member

"We've identified an issue where a small fraction of Stadia access codes were sent out of order. That has been addressed."

@GraceFromGoogle How exactly has it been addressed? I'm adding my name to the list of people with missing codes. Ordered June 7th, shipped on the 19th, and it is now mid-day on the 20th and still no code. I'd seen another post saying something along the lines of 'for the remaining orders, you'll get your codes the day after it ships' so I didn't make a fuss about this yesterday, but how is this still an issue?

I understand you guys had some issue with your system sending the codes out of order and you probably had a plan to do a slow roll-out so your servers aren't overloaded all at once, but you really should just give out the codes to the people that ordered in June and July already regardless of shipment status because it's really unfair that we (arguably the ones that are most excited for Stadia) are stuck waiting when we have already been waiting longer than most.

1 Kudo
Ldmgaum
Community Member
This doesn't seem to be a small fraction of preorders, I've had my FE since 10am yesterday and 29 hours later I like many others don't have my code. Google isn't being very transparent with these issues and as a die hard Google fan (Google Fi subscriber, several Google products in my home) I find this behavior from such a large company disheartening. Support seems unable to give any real answers or solutions.
4 Kudos
George
Community Member
ordered on the June 7th, FE arrived today but I still need the invite code. This is bad
0 Kudos
kingjamez
Community Member
This not a small fraction of pre-orders, this looks like everybody. I'm in the same boat. Have the hardware, don't have the code.
3 Kudos
Same here matey. Google need to release a statement asap with the issue in detail, why it happend, when will be fixed and how founders expect to be compensated.
2 Kudos
SilverFoxLuso
Community Member

My cousin pre-ordered on the 8th and has now received his email with tracking info and still no code. 

Myself, pre-ordered on tue 7th and still no news at all. No email with tracking no, and no activation code as well!

0 Kudos
Code_Waiter
Community Member
My username says it all
3 Kudos
Wodan
Community Member
I look forward to seeing you on stadia as well but without a code to activate the device I have hooked up to my tv now I can see anything. You need to activate your EPIC service recovery process right now
1 Kudo
Wayren
Founder
Founder

Update. Ordered June 9th. Order has shipped. Still no code. 

0 Kudos
frost
Community Member

finally got a call back. their response was "we had a glitch and we are not sure when codes will be sent out"

3 Kudos
chrispage1
Community Member

Ah - forgot to say, I contacted support and one person said the code would be with me today (I'm GMT time so only 5 hours left...) and the next support staff member said 3-5 days...

2 Kudos
Specter01101
Founder
Founder

No code here as well, my controller should arrive tomorrow per FedEx.

0 Kudos
Spartacus
Community Member

Controller received, chromecast configured and hooked up and a free evening ahead ...

Wasted because no code...

-Update- Received my code on Thursday (21) at noon. Good luck everyone!
3 Kudos
43944447
Community Member
Just got it! Hardware arrived a few hours ago.
0 Kudos
chrispage1
Community Member

When did you order your Stadia? I guess in theory their systems are going from oldest to newest, generating and emailing codes...

0 Kudos
ChrisM3568
Community Member

When will we get our codes? An email, an update, and estimate, anything?

 

1 Kudo
ChrisM3568
Community Member

Just got a call back after putting in the request a couple of ours ago. Very nice person but they have no information, no estimate, nada... just that they are  working on it and its been escalated... Have to decide, keep it or ship it back and also the one that is coming later this week for my son...

 

0 Kudos
zz
Community Member

Holy crap! I'm in and it is glorious! I don't really mind top quality graphics but I just played a bit on my Macbook that was tethered to my Pixel 3a. Killing it! Need more games now!

0 Kudos
pepehands
Community Member
Code arrived - hope everyone gets theirs soon
0 Kudos
Manywhelps
Community Member

@GraceFromGoogle it's been over 20hours since this was "Fixed". 

Clearly it doesn't take an entire day to send out emails to founders. Can we get some actual information of why people still don't have their codes?

2 Kudos
oztrich
Community Member

My code has arrived!  12 hours after the bundle, so I consider myself quite lucky compared to others!

2 Kudos
steveb
Community Member

@oztrich I'd keep that to yourself. We burn your lot round these parts. You Coders think you're so grand, lording it over the rest of us with your tales of actually receiving the thing you were promised and paid for. You don't know what it's like to be a Bricker.

4 Kudos
Th3W0rst
Community Member

My code arrived.  Signing in now.  Pre-ordered on June 7th

0 Kudos
Frustrated
Community Member

It has been 11 hours since the arrival of my controllers but no code, come on send me a code please old bean

 

ps ordered on the 12 th of june

0 Kudos
zz
Community Member

I just got my code. My Stadia Name is taken... 

2 Kudos
CA
Founder
Founder
Over 32hrs *AFTER* I received my hardware, I finally received my code.... Fortunately my gamer name was available. Good luck all! Google - I expect some sort of compensation for missing on the promise of what I had purchased: playability on day one.
3 Kudos
VagrantStory
Community Member
I'll be honest, I ordered my Google Stadia on June 15th along with my gaming buddies, so not on the day of the official announcement. We all received our Founders Package by noon yesterday, but no code! We are in Toronto Canada and we had planned a LAN Party long weekend, I was excited about the new technology. Now not so much! This is the worse! We totally went with an open-mind and fully support a new console company whereas the big three have dominated for so long (Nintendo, Sony, Xbox) Why couldn't they include the code in Stadia package? So far there hasn't been any transparency from Google when we will be getting our codes and most importantly our Stadia Name that is probably already taken. My friends and I are thinking of selling our Stadia Founders on Kijiji Canada. It doesn't take developers to Bot the codes and send the out to people!
1 Kudo