Hello. I ordered 6th of june and i've yet to get a code to play nor has the product been shipped. According to this comment https://www.reddit.com/r/Stadia/comments/dvv3tv/hi_reddit_andrey_from_the_stadia_team_here_and_im/f7... You said that they get shipped in the order that they were purchased. Yet we've seen multiple post from discord and reddit that people who have bought in september have already received their items. Why ?
Give kudos boys ![]()
Hi Founders,
I can confirm that if you pre-ordered the Stadia Founder’s Edition, and your form of payment has been charged, your access code has been sent to you via email. Pre-orders for Premiere Edition will start shipping on Monday.
If you're a Founder, have received your shipment, but have not received your code, please reach out to the Stadia support team , and they'll be more than happy to work with you on your code delivery. Thanks!
- Grace
Greeting from Germany. Ordered on June 7th and expect my Founders Edition Set tomorrow and still have no key.
How many users is a small fraction so far? If I google Stadia there is only one topic .....
I wanna know you Google will appreciate all the waiting founders ... So far it seems that Google won't need stadia founders...
Ok - I have a controller and still no code? When can I expect it? Nothing more than an expensive paperweight at this point!
@GraceFromGoogle nope we need a real explanation, devices are arriving (mine included) many of us still without codes.
"We've identified an issue where a small fraction of Stadia access codes were sent out of order. That has been addressed."
@GraceFromGoogle How exactly has it been addressed? I'm adding my name to the list of people with missing codes. Ordered June 7th, shipped on the 19th, and it is now mid-day on the 20th and still no code. I'd seen another post saying something along the lines of 'for the remaining orders, you'll get your codes the day after it ships' so I didn't make a fuss about this yesterday, but how is this still an issue?
I understand you guys had some issue with your system sending the codes out of order and you probably had a plan to do a slow roll-out so your servers aren't overloaded all at once, but you really should just give out the codes to the people that ordered in June and July already regardless of shipment status because it's really unfair that we (arguably the ones that are most excited for Stadia) are stuck waiting when we have already been waiting longer than most.
My cousin pre-ordered on the 8th and has now received his email with tracking info and still no code.
Myself, pre-ordered on tue 7th and still no news at all. No email with tracking no, and no activation code as well!
Update. Ordered June 9th. Order has shipped. Still no code.
finally got a call back. their response was "we had a glitch and we are not sure when codes will be sent out"
Ah - forgot to say, I contacted support and one person said the code would be with me today (I'm GMT time so only 5 hours left...) and the next support staff member said 3-5 days...
No code here as well, my controller should arrive tomorrow per FedEx.
Controller received, chromecast configured and hooked up and a free evening ahead ...
Wasted because no code...
-Update- Received my code on Thursday (21) at noon. Good luck everyone!When did you order your Stadia? I guess in theory their systems are going from oldest to newest, generating and emailing codes...
When will we get our codes? An email, an update, and estimate, anything?
Just got a call back after putting in the request a couple of ours ago. Very nice person but they have no information, no estimate, nada... just that they are working on it and its been escalated... Have to decide, keep it or ship it back and also the one that is coming later this week for my son...
Holy crap! I'm in and it is glorious! I don't really mind top quality graphics but I just played a bit on my Macbook that was tethered to my Pixel 3a. Killing it! Need more games now!
@GraceFromGoogle it's been over 20hours since this was "Fixed".
Clearly it doesn't take an entire day to send out emails to founders. Can we get some actual information of why people still don't have their codes?
My code has arrived! 12 hours after the bundle, so I consider myself quite lucky compared to others!
@oztrich I'd keep that to yourself. We burn your lot round these parts. You Coders think you're so grand, lording it over the rest of us with your tales of actually receiving the thing you were promised and paid for. You don't know what it's like to be a Bricker.
My code arrived. Signing in now. Pre-ordered on June 7th
It has been 11 hours since the arrival of my controllers but no code, come on send me a code please old bean
ps ordered on the 12 th of june
I just got my code. My Stadia Name is taken...