Hello. I ordered 6th of june and i've yet to get a code to play nor has the product been shipped. According to this comment https://www.reddit.com/r/Stadia/comments/dvv3tv/hi_reddit_andrey_from_the_stadia_team_here_and_im/f7... You said that they get shipped in the order that they were purchased. Yet we've seen multiple post from discord and reddit that people who have bought in september have already received their items. Why ?
Give kudos boys ![]()
Hi Founders,
I can confirm that if you pre-ordered the Stadia Founder’s Edition, and your form of payment has been charged, your access code has been sent to you via email. Pre-orders for Premiere Edition will start shipping on Monday.
If you're a Founder, have received your shipment, but have not received your code, please reach out to the Stadia support team , and they'll be more than happy to work with you on your code delivery. Thanks!
- Grace
Still no code. I ordered June 7th. I have the Stadia hardware... but no code. This is very disappointing of Google. Where are the updates and why aren't customers being updated?
What do you mean by small batch of people. If you haven't rolled out to the people who purchased on the day 1 of announcement. what's the point in buying it on the announcement day.
I preordered founders edition on June 7th. Received my stadia on the 19th at 2 pm. I am now on day 2 of having a stadia that I can not play because I still have not received my invite code. Any update on when I will be permitted to play the stadia I paid for?
Service has been up for more than 24 hours, I have my physical package but still no invite code. I want straight to succeed, but in order for that to happen people need to be able to, you know, use it. It's also be nice to get something other than a cookie cutter response that says it's fixed when it clearly is not. Well I guess I won't hold my breath on getting to try it out on my day off today.
Small fraction of access codes?
7th of juni preorder, got my chromecast and controller at home, but no email yet.
Add me to the list of small fraction of customers.
aug order still no code
Received shipping notification, but no key. Preordered in june
I got my stadia package but no code. This is ridiculous. *stares at the remote and chromecast*
@GraceFromGoogle - might be worth reminding someone there that adults own up to mistakes that they make and deal with the consequences. Even Microsoft and Apple say sorry occasionally. Stop lying to your supporters and investors. People would have understood if you'd admitted that a mistake had been made and been open about what it meant. By now you should have started talking about how to compensate people whose money you have taken while not providing the promised service. You have lost any goodwill that you had by failing to communicate and you may just have killed Stadia in the process. It's really quite something to have managed that within 24 hours of launch.
Add me to that list....
June 7th and no code @GraceFromGoogle
Add my name to the list. Ordered on June 21. Box is here. No code.
Guys. You're *Google*. This is an *invite code*. You knew how many you needed. You knew our e-mail addresses. You knew when launch day was. Fixing this should be a switch-flip. What. Is. Going. On.
Stadia is 'launching' with maybe half its promised features, and on launch day, your earliest paying customers can't play it.
Come on.
Adding my voice to this. Ordered on June 7, received my hardware earlier today, but still can't use Stadia because I haven't been emailed my code. This is ridiculous.
Many years developing, designing,, testing, manufacturing, logistics, marketing and then Google, who I'd hope could handle a database, fail to send an email!
Im storing mine with the boxed Dreamcast and Jaguar in my loft.
is anyone from google actually looking at this or are we all just complaining to each other lol
@frost That's a great question. Google's silence and lack of transparency is outputting to say the least.
Why is this topic marked as solved, when it's clearly ongoing for many people?
UK. Ordered 9th. Hardware arrived today but no code.
Details in your updates would be appreciated. More information will go a long way to improving founders attitudes about the handling of the launch...
June 12th preorder. Shipment confirmation November 18th and arrived Nov 19th but no code yet. Please add me to whatever list you're using for this (if you even are using a list). Just would like to know when I can use this thing.