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Hi
Community Member

Ordered 6th of june, yet to recieve a code.

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Hello. I ordered 6th of june and i've yet to get a code to play nor has the product been shipped. According to this comment https://www.reddit.com/r/Stadia/comments/dvv3tv/hi_reddit_andrey_from_the_stadia_team_here_and_im/f7... You said that they get shipped in the order that they were purchased. Yet we've seen multiple post from discord and reddit that people who have bought in september have already received their items. Why ?

 

 

Give kudos boys :red_heart:

49 Kudos
Best Response
GraceFromGoogle
Community Member

Hi Founders,

I can confirm that if you pre-ordered the Stadia Founder’s Edition, and your form of payment has been charged, your access code has been sent to you via email. Pre-orders for Premiere Edition will start shipping on Monday.

If you're a Founder, have received your shipment, but have not received your code, please reach out to the Stadia support team , and they'll be more than happy to work with you on your code delivery. Thanks!

- Grace

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1 Kudo
644 Replies
E31R
Community Member

This will be like so many other Google projects that will close after a short time. Returning my Founder pack.It is not worth waiting for a code that will arrive only shortly before Google decides to abandon this project.

 

0 Kudos
2swizzle
Community Member

I contacted Google twice. I got my Stadia yesterday at 11am est.... Google doesn't care as i never recieved my code Order #GS.4845-7639-2892

0 Kudos
appo
Community Member

Ordered Stadia Founders Edition 7th June the package is sent. But no code.

0 Kudos
frost
Community Member
I got my order was shipped email but i have not received a code.
0 Kudos
robleack
Community Member

Just going to jump on the bandwagon and say I'm still waiting for my code, and I'm on my way home with my Founders Edition in my bag.

<Sad trombone>

1 Kudo
jsmith0012
Community Member

Have my controller now.  Still no code?  Maby needs to be resent?  

0 Kudos
Handlebro
Community Member

@GraceFromGoogle   Where is my code?  Sitting here with my controller in my hands, ready to play this "amazing" new gaming experience, but still have no code.  It's been 24 hours since last update.  Google took my money but have not delivered on their service.  This is absolutely unacceptable.

0 Kudos
nixwebo
Community Member

So is there any way to know when I can use the product I received yesterday in the mail?

Still no code...I asked for a call from support online it said they would call in one minute....it's been 30 and nothing.

This is more than frustrating.

0 Kudos
oztrich
Community Member

@nixwebo I had the same issue with online support, the inside 1 minute thing is not accurate.  I eventually got a call back 90 minutes after submitting, but support could only advise they'd try and get a code generated for me and sent via email.  To be honest I'm not sure if they can actually do anything to assist, as I assume the code generation is automated.

0 Kudos
Lin
Community Member

i ordered jund 6th

Got my stadia today 20th

But I still have not receive my access code yet

My email lgy163p@gmail.com

I need the code plz 

Tags (1)
0 Kudos
2swizzle
Community Member

Since Google won't do the right thing, I'll apologize to you all in their behalf. I'm in the same boat as you, Google is one of the biggest companies in the world, but yet lack basic customer appreciation skills. Keeping us in the dark is not the correct way to respond to this issue. Smh I'm going back to Microsoft xcloud beta. 

0 Kudos
JackV
Community Member
Ordered June 7th, kit is arriving today and still no invite code. I requested a call from Stadia and it stated less than a minute....it's been over 30 mins!!!
0 Kudos
KTMLazer
Community Member

Ordered on 7th, Stadia has just arrived - no code, pm'ed on twitter 

how can Google have their own cloud platform, popular analytics, an email platform etc but not manage a simple system 

register - pay - <wait until x> - post <code> where code = one from a batch assigned to me in a db

0 Kudos
AdamSpokes
Community Member

Hi @GraceFromGoogle ,

I ordered in August and have received the founders edition but no code? You / google has 48 hours to get me a code. If this doesn't happen I'll be returning the whole thing just like the Pixel 4. 

 

This had such a great concept but it looks like it's been cocked up and possibly annoyed ever supporter by poor communication and launch protocol. 

0 Kudos
Lymkin
Community Member

WTF are the codes?

0 Kudos
Redwae
Community Member

The order was shipped (tracking doesn't work :upside_down_face:) but I don't have the access code yet. 

0 Kudos
BA
Community Member

Stadia received still no code though.  #GettingFrustrated

0 Kudos
WrathOfGod
Community Member

Hi, @GraceFromGoogle @ChrisFromGoogle , and everyone at the Stadia Team,

I ordered early morning of June 7th, my hardware will be delivered this afternoon and yet here I (and countless others) am without an Invite Code and with the promised early access to the service, for the ability to have priority gamer tag creation, all of which we shelled out north of $130 USD after tax for the privilege to do so.

So, how does Google and the Stadia Team make this right? Do you reset gamer tags on a specified date after all pre-orders have been confirmed delivered and Invite Codes confirmed as being sent, or are all of us getting the brown end of the proverbial stick here?

When can I (we) get out aforementioned, promised, Invite Codes. What is the confirmed delivery date for this? We no longer want vague estimates of "1-3 days, 3-5 days, X days after confirmed delivery of your hardware." All of which community members are hearing repeatedly from your staff.

Additionally, what is being done to expedite the delivery of these codes and to correct the supposed broken process that lead to the mismanaged "in order of purchase" queue for those of us that were the earliest of adopters, compared to some folks that just purchased their Stadia and have already jumped queue, received both hardware and invite codes, aren't running Founder's Editions, but are well on their way to finishing games by now. What is the definitive process for what you (Google/Stadia/both) are doing? Again, we no longer accept vagueness, we want hard outlined answers. We paid for your product, you did not deliver, we are the customer, you are not fulfilling the agreement set forth, and as such you are accountable to us, your customers, you clients.

If you guys would like a list to make it easier, please see below:

1.) What is the guaranteed delivery date that you stand behind for all Founder's Edition pre-order Customers Invite Codes? (As the service is accessible and usable even without the hardware)

2.)What explicitly is being done to address the failures in your store/shipping/invite code notifications/flow management process and what explicitly is these categories is the source(s) of the current state of affairs and missed promised deadlines?

3.) What, explicitly, are you (Google/Stadia/both) doing to compensate the customers you have breached your promised deadlines with?

Just because you are the top dog doesn't mean you can't get knocked down. Shape up or ship out. (Maybe also learn the Military's 7 P's)

Unfathomably Concerned Soon to be Ex-Fanboy,

PMcG

8 Kudos
steveb
Community Member

@WrathOfGod well said 

0 Kudos
Elixor
Community Member

I didn’t think it would have come to that but my patience reached its limit. :disappointed_face: sorry Stadia but it will be without me.

 

F40E76A2-6832-4930-8ED6-8F88B209C6C2.jpeg

1 Kudo
Ginger555
Community Member

Same here @Elixor 

I have returned my Founders Edition and returned the additional white controller I ordered.

Went back yesterday (20th Nov) via 48Hr Royal Mail Tracked labels provided by store.google.com

The invite code arrived in my inbox this morning (21st Nov) too late.

0 Kudos
Deleted User
Not applicable
Im thinking of returning mine as well. If the code doesnt turn up by the weekend its going back
0 Kudos
WrathOfGod
Community Member

Date Pre-Ordered: 6/7/2019
Time Ordered: 8:36 AM
TimeZone: EST
Model: Founder's Edition

Hardware: Shipped: 11/18/2019 (4:59 PM EST)
Delivered: 11/20/2019 (1:27 PM EST)

Invite Code: Promised: 11/19/2019 at launch time
Received: 11/20/2019 at 4:20 EST

Google's only saving grace is that my gamertag that I've had for the past 20 years wasn't taken. Your complete and utter mismanagement and near radio silence/misinformation spread by your staff will be the downfall of this platform from the start. We'll see how long this lasts, but I'm giving it 5 years at best. We've got 15 days to return the hardware and still get a return, we'll see if I even make it past that....

Do better, be better. I said it before and I'll say it again. Just because your the top dog, doesn't mean you can't get knocked down. Shape up or ship out. At this rate, Microsoft and their xCloud may help expedite the process as well....

Unfathomably Concerned Soon to be Ex-Fanboy

PMcG (WrathOfGod)

4 Kudos
giz
Community Member

I actually think not receiving my code is a blessing.. I mean look folks - look at the community we've formed!  Don't you all feel it - that feeling of belonging?  Google this was a stroke of genius!

I'm actually a bit sad to hear some of you received your codes and you'll no longer be here.  I'll miss you.

0 Kudos
Tjax_
Founder
Founder
I got confirmation of my device being shipped yesterday but still no code.
0 Kudos
Compufreak
Community Member
I ordered on 8th of June and am still waiting for my code :disappointed_face: Also nice that the support states to be open from 9am to 9pm every day and is closed right now at 7:30 pm...
1 Kudo
Professor78
Community Member
I don't have code yet either for founders edition, have been charged though. At least I have not got it yet before most of you here, who seemed to have ordered a lot earlier! If I do will let you know, as 'In Order they were placed' I don't think stacks up......
0 Kudos
steveb
Community Member

In case anyone was wondering, there is little point requesting a call from Stadia support. They promise to call back within one minute, but then.... well, no phone call three hours later.

0 Kudos
OldToby
Founder
Founder

Just going to pile on another, @GraceFromGoogle. Not sure it's useful given how many others have as well. I have an expensive paperweight and no code to use it. I guess I should be thankful Google took my money and I will get what I paid for whenever Google lets me have it. Ordered: 6/7 --- Shipped: 11/18 --- Arrived: 11/20 --- Codes: ??/??

0 Kudos
Jams
Community Member

@GraceFromGoogle

Why does this topic say "solved"?

Order shipped two days ago. Founders Edition. No code and none of the benefits of being an early adopter/"founder". Charged extra for this. Several people that have already received their Premier Edition and have already been emailed codes and are playing right now with their first pick of gamertags the founders were promised.

Why did I pay more to get less (I know, I'm not alone here)? I.e. Many Premiere buyers already have hardware, codes, tag, store/app access, Founders Edition = nada. There really needs to be some compensation to justify the extra cost that gave us (FE) nothing more... Even as the hardware is on a truck right now, a code to get a tag and store access would be at least be something I/we can work with :disappointed_face:

4 Kudos