cancel
Showing results for 
Search instead for 
Did you mean: 
Hi
Community Member

Ordered 6th of june, yet to recieve a code.

Jump to Best Response

Hello. I ordered 6th of june and i've yet to get a code to play nor has the product been shipped. According to this comment https://www.reddit.com/r/Stadia/comments/dvv3tv/hi_reddit_andrey_from_the_stadia_team_here_and_im/f7... You said that they get shipped in the order that they were purchased. Yet we've seen multiple post from discord and reddit that people who have bought in september have already received their items. Why ?

 

 

Give kudos boys :red_heart:

49 Kudos
Best Response
GraceFromGoogle
Community Member

Hi Founders,

I can confirm that if you pre-ordered the Stadia Founder’s Edition, and your form of payment has been charged, your access code has been sent to you via email. Pre-orders for Premiere Edition will start shipping on Monday.

If you're a Founder, have received your shipment, but have not received your code, please reach out to the Stadia support team , and they'll be more than happy to work with you on your code delivery. Thanks!

- Grace

View Best Response in original post

1 Kudo
644 Replies
DeadJohnDoe
Community Member

I too pre ordered on June 6th and my order is saying I won't receive the controller until as late as December 2nd. This is pretty frustrating as I had hoped to share Stadia with my friends and family over Thanksgiving. Now I likely won't have time to enjoy the product until next year due to holiday vacations during which I won't have access to suitable internet.

Further, no code still.

 

Edit:

I have just in the past hour received an email indicating my order has now been shipped and the estimated delivery date has moved up to November 22nd at the latest! Happy to get it before Thanksgiving :red_heart:. Big thanks to the support teams if this is in response to our complaints on the forums. Otherwise, best of luck with the rollout everyone. Software can be extremely difficult and scaling even more so. Google may be protecting our user experience by moving a bit slower than we all had hoped.

0 Kudos
Socbeld
Community Member
I receiver an e-mail yesterday about my package of Founders Stadia is shiped, but I didn't recived any e-mail with Stadia code access.
0 Kudos
Lebon
Founder
Founder

Still not received a code. I also ordered the 6th of June...

1 Kudo
Fallschirm
Community Member
Order from 7 june. Yesterday 19h27 CET I got my shipping mail, but still haven't my code yet. This is getting ridiculous.
0 Kudos
Lebon
Founder
Founder

@GraceFromGoogle how can this thread be "Solved" ? The issue has obviously not been addressed!

0 Kudos
B4nn3R
Community Member
@GraceFromStadia check the issue again.. I think is never go away! Still no code!!
0 Kudos
pepehands
Community Member

Also no code - and the explanation is pretty flimsy also. They have a list of names and a list of codes - emails go out instantaneously - what's the hold up?

0 Kudos
Notmygamertag
Community Member

This **bleep** is insane :pouting_face: 

0 Kudos
AndyBear
Community Member

Hi @GraceFromGoogle 

It's not a good sign if you can't send out a few thousand emails in a matter of seconds. A company like Google should be able to do this.

The biggest problem for me ( no code yet) is that I could not select my gamertag yet. That was a major reason for me to order stadia the moment it became available. I would have also expected that hardware is shipped out in the order of the pre-orders. But I don't have my hardware either. It is shipped but won't arrive before the 22nd. Which is odd in itself. You have to pick the slowest shipping speed for a package to take 4 days inside of Europe.

I want to love this service but you are making it very hard.

Also please start thinking about how you can make this up to us. Maybe a longer free pro membership? How about a year? 

0 Kudos
Ahytys
Community Member

Same. I wanted my username to be one many people will probably choose. Instead I have to wait. I ordered on June 6th, as of now, no shipping and obviously no code

0 Kudos
Ahytys
Community Member

Also, I don't think you corrected the issue, otherwise I, who ordered on the first day, would have received my code by now. What the heck Google? Do you always treat people who believe in you like this?

0 Kudos
pepehands
Community Member

Feels like this isn't a 'solved' post? Is there a timeline you can offer for when we will get codes? Thank you.

0 Kudos
Z_era
Community Member

I just received my Founders Bundle, about an hour ago.... but since I have no code I can’t play.... 

What should I do? This is kinda unacceptable...

0 Kudos
Roduke1991
Community Member
Hello Roduke1991 here, i bought the Founders Edition and still got No code or package. Can you help me?
0 Kudos
jbrumm1
Community Member

Doesn't seem like Google has addressed the issue. Still no invite code and my stadia will be in today. June 6th founders still aren't getting theirs in order they were received.  

Please hurry this invite mailing list up. Most are not even going to get their names they wanna choose.  :confused_face:

 

Thanks

0 Kudos
AlexMarcos
Founder
Founder

So, what happen if I can't get the nickname I want as promised because I haven't received my code yet and there are no updates?

0 Kudos
KUFNUKEM
Community Member
Probably not such a small issue as google wanna make us believe... Where is the problem in sending out e-mails codes seriously google get this done... The promise was order your Founders Edition and start early... Support at gstore is complete useless they are not able to see what is the problem and are not able to do anything... What a mess... @GraceFromGoogle ... just send me my code!
0 Kudos
Moonwalker
Founder
Founder

I ordered 14th June and my order was shipped 19th November.

I've not receved my code yet. @GraceFromGoogle when I will receive my code?

 

0 Kudos
Crackers
Community Member

I ordered 10th of June, and the shipment has already started.

The code however has not been sent, and the stadia support couldnt help me aswell. ....

@GraceFromGoogle 

0 Kudos
taisph
Founder
Founder
Ordered June 6th 1:06 PM PDT. Not shipped and no code.
0 Kudos
taisph
Founder
Founder
Order shipped and code received! Thanks Stadia!
0 Kudos
flippant
Community Member
Ordered on the 7th and have a controller, but it's just a fancy paperweight until I get a code! Interesting that I get an email welcoming me to Chromecast as soon as I set that bit up!
1 Kudo
masterpw4
Community Member
Still no code
0 Kudos
Greyhound--
Community Member
No code, no comms. I know there is a lot of people unhappy here. But someone needs to post information to help people and observers from believing this is a mess
0 Kudos
MelSer
Community Member
Will add one more. Same problem - ordered in June, charged, shipped - but no code...
0 Kudos
Atomzwieback
Founder
Founder

I ordered 6th of June, even a few seconds before the sentence "Now available for preorder" spoken on the presentation. Still not shipped or received a code over mail. May @GraceFromGoogle can take a look at?

1 Kudo
2swizzle
Community Member
I'm in the same boat @GraceFromGoogle ... I got my controller yesterday and no freaking code
0 Kudos
ktd
Community Member
Oredered 9th of June, shipped yesterday but still no code. :disappointed_face:
1 Kudo
SamuDeep
Community Member
How long have I have to wait for my code?
1 Kudo
JasonCan
Community Member
Got my controller today but no code yet so it will have to stay in the box :disappointed_face:
1 Kudo