Hello. I ordered 6th of june and i've yet to get a code to play nor has the product been shipped. According to this comment https://www.reddit.com/r/Stadia/comments/dvv3tv/hi_reddit_andrey_from_the_stadia_team_here_and_im/f7... You said that they get shipped in the order that they were purchased. Yet we've seen multiple post from discord and reddit that people who have bought in september have already received their items. Why ?
Give kudos boys ![]()
Hi Founders,
I can confirm that if you pre-ordered the Stadia Founder’s Edition, and your form of payment has been charged, your access code has been sent to you via email. Pre-orders for Premiere Edition will start shipping on Monday.
If you're a Founder, have received your shipment, but have not received your code, please reach out to the Stadia support team , and they'll be more than happy to work with you on your code delivery. Thanks!
- Grace
I ordered 7th June and my controller hasn't even shipped and no email code either - guess I don't get first choice of my name after all....
When they say 'sent out in sequence', do they mean someone it sat copying and pasting codes into e-mails, one at a time?
This could take a while...
Still waiting for mine as well... Hardware arriving today, but still no code
Here are my two cents on why those code didn't arrived on time.
I think the code sending procedure is tight to your package delivery signature and that Google forgot/glitched about that.
Additionally, the Google store orders management system is completely broken:
Look at that beauty that I'm supposed to still waiting for...
I came to this conclusion as many redditors and people in here that actually get their validation codes where people that had their package delivered since a few hours and those that weren't receiving it were first to receiving it after @GraceFromGoogle posted the Google's official statement.
So as already told, Google might well had this reflection:
We know where the issue is coming from, that's supposed to be the designed process of the platform so:
1°/ - we will scan through the store in order to accelerate code delivery for few customers that may have been sided out due to the store platform glitches.
2°/ - make a statement that we found out what's going on.
3°/ - Don't listen to the noise, don't communicate, just silently observe.
4°/ - Internally prepare a patch for the store platform.
5°/ - People will receive their code after the delivery whatever so just sit and wait for that god damned signature delivery.
Where actually they should have done this:
1°/ - Inform people that due to the store internal process workflow the codes were supposed to be delivered few minutes/hours after delivery signature confirmation.
2°/ - Disengage the automated procedure and just send the validation code to all Stadia Founders edition in order to smooth out the onboarding process.
3°/ - Patch internally the store platform if ever required or add a function that allow products within the store to get activation procedure triggered at orders debits.
That would have been a comprehensive communication and crisis management procedure.
I'm astonished that Google with its latest fail in terms of service launch didn't yet proceeded to create launch war room the way Game studios do it on major licence launch.
Can we see the list or a date of arrival or anything indicating when the code arrives? My stadia controller is pretty and all, but I rather use it.
Also ordered minutes after possible. No code, no ship notice. Only the email telling me "Read this first"... So they know I'm on the list and waiting! Not cool Google. I hype everything Google to my skeptical iFriends, Pixle phones, smart speakers, seen trouble lately too. What's going on over there? This is just giving them more reason to sit and smirk with that iToldUSo look on their face. Make it right Google. Don't Be Evil. @GraceFromGoogle
Same Problem ... got my Stadia Package with the Controler, but no key ... ![]()
My FE order from June 6th has now shipped. I have not received the access code yet.
Solved... but still not get the code and i have ordered really early.
And btw, if i had the chance to get the nickname before other, and its one of the feature included, i lost that chance because of your error, so?
UK, ordered on July 8th, arrived today 20th, after initially having payment refused on Sunday.
Top right hand corner of box crushed, contents appear fine though.
Still no Stadia code.
@GraceFromGoogle, I would say that the problem has been definitely solved!
Some people have talked to Google support and have told them that it will take 3 to 5 days to send the Code.
Problem is there is no logic at all about those code delivery, one with a 6th june package US NY didn't get it and then another with a 13 June package UK had it...
7th June UK order, have the physical kit but still no code ![]()
a call to all who bought the Founder Edition, return this, we do not support such abuse, no more, down Stadia
Exactly this. How is it fair?
In a chat with the assistance, the operator told me that, for policy, when they withdraw the money from the credit card the package was sent and the code generated. The problem then is with sending the email in the right order, which it is an activity that is part of their core by now. So what I see is that they want to offer a completely innovative game streaming service, but they can't even send emails in the right order (or maybe they don't want to avoid overloading the stadia servers).