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Hi
Community Member

Ordered 6th of june, yet to recieve a code.

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Hello. I ordered 6th of june and i've yet to get a code to play nor has the product been shipped. According to this comment https://www.reddit.com/r/Stadia/comments/dvv3tv/hi_reddit_andrey_from_the_stadia_team_here_and_im/f7... You said that they get shipped in the order that they were purchased. Yet we've seen multiple post from discord and reddit that people who have bought in september have already received their items. Why ?

 

 

Give kudos boys :red_heart:

49 Kudos
Best Response
GraceFromGoogle
Community Member

Hi Founders,

I can confirm that if you pre-ordered the Stadia Founder’s Edition, and your form of payment has been charged, your access code has been sent to you via email. Pre-orders for Premiere Edition will start shipping on Monday.

If you're a Founder, have received your shipment, but have not received your code, please reach out to the Stadia support team , and they'll be more than happy to work with you on your code delivery. Thanks!

- Grace

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1 Kudo
644 Replies
bare
Community Member
same here... no code...
1 Kudo
steveb
Community Member
That phrase you keep using, "a small fraction"... I don't think it means what you think it means.
1 Kudo
foxy82
Community Member

I ordered 7th June and my controller hasn't even shipped and no email code either - guess I don't get first choice of my name after all....

0 Kudos
DirtyPenguin
Founder
Founder
Day 2 of having hardware but no code, is there a way to get one sent sooner than later?
0 Kudos
SqueakyRumble69
Community Member
Don't lie to us. My controller was delivered 11/19 @ 2:30PM. It's now 11/20, 6AM and I still have no code. Just say "we f**ked up, we're working on it." Minimizing the issue as if there aren't thousands of redditors losing their minds is just an insult. Nearly 24 hours after codes were supposed to start going out and all I have is an expensive paperweight. Ok, Google (in my most petulant 'ok, boomer' tone)
0 Kudos
Greggles
Community Member

When they say 'sent out in sequence', do they mean someone it sat copying and pasting codes into e-mails, one at a time?

This could take a while...

0 Kudos
SimZ
Community Member

Still waiting for mine as well... Hardware arriving today, but still no code

0 Kudos
flint
Community Member

Here are my two cents on why those code didn't arrived on time.

I think the code sending procedure is tight to your package delivery signature and that Google forgot/glitched about that.
Additionally, the Google store orders management system is completely broken:

 

brokenOrder.png

Look at that beauty that I'm supposed to still waiting for...

I came to this conclusion as many redditors and people in here that actually get their validation codes where people that had their package delivered since a few hours and those that weren't receiving it were first to receiving it after @GraceFromGoogle posted the Google's official statement.

So as already told, Google might well had this reflection:

We know where the issue is coming from, that's supposed to be the designed process of the platform so:

1°/ - we will scan through the store in order to accelerate code delivery for few customers that may have been sided out due to the store platform glitches.

2°/ - make a statement that we found out what's going on.

3°/ - Don't listen to the noise, don't communicate, just silently observe.

4°/ - Internally prepare a patch for the store platform.

5°/ - People will receive their code after the delivery whatever so just sit and wait for that god damned signature delivery.

Where actually they should have done this:

1°/ - Inform people that due to the store internal process workflow the codes were supposed to be delivered few minutes/hours after delivery signature confirmation.

2°/ - Disengage the automated procedure and just send the validation code to all Stadia Founders edition in order to smooth out the onboarding process.

3°/ - Patch internally the store platform if ever required or add a function that allow products within the store to get activation procedure triggered at orders debits.

That would have been a comprehensive communication and crisis management procedure.
I'm astonished that Google with its latest fail in terms of service launch didn't yet proceeded to create launch war room the way Game studios do it on major licence launch.

0 Kudos
Tyson3500
Community Member

Can we see the list or a date of arrival or anything indicating when the code arrives? My stadia controller is pretty and all, but I rather use it.

0 Kudos
YasoonHawk
Community Member

Also ordered minutes after possible. No code, no ship notice. Only the email telling me "Read this first"... So they know I'm on the list and waiting! Not cool Google. I hype everything Google to my skeptical iFriends, Pixle phones, smart speakers, seen trouble lately too. What's going on over there? This is just giving them more reason to sit and smirk with that iToldUSo look on their face. Make it right Google. Don't Be Evil. @GraceFromGoogle 

0 Kudos
MrShelton
Community Member
A trash response. Still no invite code.
1 Kudo
Pucko
Community Member

Same Problem ... got my Stadia Package with the Controler, but no key ... :neutral_face:

1 Kudo
petrock
Community Member

My FE order from June 6th has now shipped. I have not received the access code yet. 

1 Kudo
PJM
Community Member
Ok it's now almost 24 hours after launch and most people still don't have codes. I have my founders edition and still can't use it. It feels like you guys are purposefully doing a slow roll out and if that's the case just tell us.
2 Kudos
Wismeryl
Community Member

Solved... but still not get the code and i have ordered really early.

And btw, if i had the chance to get the nickname before other, and its one of the feature included, i lost that chance because of your error, so?

1 Kudo
Mordyn
Community Member

UK, ordered on July 8th, arrived today 20th, after initially having payment refused on Sunday.

Top right hand corner of box crushed, contents appear fine though.

Still no Stadia code.

0 Kudos
B4nn3R
Community Member

@GraceFromGoogle, I would say that the problem has been definitely solved!

66b

0 Kudos
Socbeld
Community Member

Some people have talked to Google support and have told them that it will take 3 to 5 days to send the Code.

1 Kudo
RickOShay
Community Member
Ive just spoken to google support, and despite having the physical controller and chromecast ultra arrive today, they wouldnt commit to when the codes would be released, i was able to get a hopefully maybe possibly by the weekend but nothing confirmed apart from the fact there is a system generation issue. Bit disapointed at preordering now as seems to be no point or value in doing that
1 Kudo
Kayless
Community Member
What a waste of time. I too have just got my package delivered. Now I'm sitting here looking at it feeling like a tool because I don't have a code. I mean, I only ordered in June 8th, it's not like Goggle had 5 months to send me the friggin code! Great stuff Google. Dicks.
0 Kudos
cain1
Community Member
I received my code 1851 Central yesterday. So looks like they are actually sending them out now.
0 Kudos
flint
Community Member

Problem is there is no logic at all about those code delivery, one with a 6th june package US NY didn't get it and then another with a 13 June package UK had it...

2 Kudos
RickOShay
Community Member

7th June UK order, have the physical kit but still no code :disappointed_face:

0 Kudos
H3ku
Community Member
Same here (London), I received the hardware this morning, beautiful paperweight since I don't have the code.
1 Kudo
E31R
Community Member

a call to all who bought the Founder Edition, return this, we do not support such abuse, no more, down Stadia

1 Kudo
Nameless
Founder
Founder

Exactly this.  How is it fair?

1 Kudo
B4nn3R
Community Member

In a chat with the assistance, the operator told me that, for policy, when they withdraw the money from the credit card the package was sent and the code generated. The problem then is with sending the email in the right order, which it is an activity that is part of their core by now. So what I see is that they want to offer a completely innovative game streaming service, but they can't even send emails in the right order (or maybe they don't want to avoid overloading the stadia servers).

0 Kudos
Goatcheese16
Community Member
I ordered it the day we were able too. I have two systems but no codes for ether. When ar we getting them?!
0 Kudos
noahcb
Community Member
Why is this marked as solved when people still don't have their codes? I don't think you understand what solved means.
5 Kudos
Mst4r
Founder
Founder
Pareil commandé le 6juin, code reçu ce matin... Je pensais que mon soutien serait remercié hors au final ceux ayant commandé bien après moi sont parfois servis avant moi. Qu'elle déception...
0 Kudos