cancel
Showing results for 
Search instead for 
Did you mean: 
Hi
Community Member

Ordered 6th of june, yet to recieve a code.

Jump to Best Response

Hello. I ordered 6th of june and i've yet to get a code to play nor has the product been shipped. According to this comment https://www.reddit.com/r/Stadia/comments/dvv3tv/hi_reddit_andrey_from_the_stadia_team_here_and_im/f7... You said that they get shipped in the order that they were purchased. Yet we've seen multiple post from discord and reddit that people who have bought in september have already received their items. Why ?

 

 

Give kudos boys :red_heart:

49 Kudos
Best Response
GraceFromGoogle
Community Member

Hi Founders,

I can confirm that if you pre-ordered the Stadia Founder’s Edition, and your form of payment has been charged, your access code has been sent to you via email. Pre-orders for Premiere Edition will start shipping on Monday.

If you're a Founder, have received your shipment, but have not received your code, please reach out to the Stadia support team , and they'll be more than happy to work with you on your code delivery. Thanks!

- Grace

View Best Response in original post

1 Kudo
644 Replies
8blade6
Community Member
How is it that your computers are slower in sending out codes than shipments sent out in the physical world? The is terrible. We are relying on your purported super fast computers to game remotely from and here you tell us that you are still processing the codes? This is insane
1 Kudo
E31R
Community Member

@GraceFromGoogle ,where are my code?, Mark as resolved, does not solve it. That they will send according to the orders, in which part they said that when they sold the founder package. We will receive the code this year or just just take our money.enough of lying, enough of Googlelying

0 Kudos
Trevor
Community Member

@GraceFromGoogle I have also received my hardware but I'm waiting for my invite code email and email to secure a user name.

0 Kudos
auser
Community Member
I also have yet to receive my code, but ordered late June. Any idea @GraceFromGoogle when it will arrive?
0 Kudos
George
Community Member
Ordered on 7th of June, code just came 1 hour ago
0 Kudos
Iceman365
Community Member

Got system today. Still no code. 

0 Kudos
NotSoFounder
Community Member
If it gives anyone hope, I just got my code right now. Ordered June 9th, received the physical order this morning. I really hope Google sends out official apologizes and some sort of compensation would also be great.
0 Kudos
UgotSURBed
Community Member
This is not a small amount. Still waiting for my code with a useless box. Cory
0 Kudos
SamG
Founder
Founder
Lame response. I want compensation for missing username reservation
0 Kudos
Ajue
Community Member

@GraceFromGoogle I recieved my founders bundle on the 19th but no code. I preordered on June 10th. Yesterday phone support told me I would get my code within 24 hours of delivery of the hardware. That was 30 hours ago and no code. I didn't even get the confirmation email for the call that I was told I would get. I have tried phone support again and no callback, been 6.5 hours.

0 Kudos
MrShelton
Community Member

Stop providing the scripted, false response and marking these solved. The issues aren't solved!

0 Kudos
flybacks
Community Member

Same here, controller and chromecast received today, but no code... so frustrating. I thought Google was a big IT company and... as a developer, I've seen a lot of **bleep**ty things, but nothing like that... On an invite code email sender ? really ? on the launch day ? well, at least in my company we are having fun talking about that :grinning_face_with_smiling_eyes: Cause now I'm wondering how bad your codebase should be if your not able to have a decent email sender service... And did you test your code at least ? I'm personally following your guideline about writing testable code, but are you even following your own guidelines ?

Anyway, I'm sure we'll be laughing about that in few month guys while playing on our Stadia because this is truly the future of gaming, and shout-out to Google for being the first to do it

0 Kudos
SeraphXIII
Community Member

technically, and as far as I'm concerned...their not the first to do anything yet if it doesn't work.  They may be the closest...but until I'm in, I can't say that they are the first.  Maybe the first to sale folks a $130 paperweight shaped as a controller. @flybacks 

0 Kudos
auser
Community Member

They are far from the first to do it. M&A and lots of other offerings out there with much more support a big development community. 

do your research before you laud then in underserved praise. That being said, they are big fish in a smaller pond. I give them a year heads up before they are either the clear winners or thus ends up being killed by google. 

i give them the benefit of the doubt, but with a VERY short leash to get there act together. 

0 Kudos
ronrr
Community Member
My Stadia has been delivered but I still don't have an access code. I'm having a hard time understanding what precisely I paid for. As much as I enjoy having a nice new piece of hardware to decorate my table, I'd really like to just be able to use it. When can I do that? WHEN? In the case the answer is "sometime in the future" - I guess I should just ask now, what is the return process? How do I get my money back? Can I?
1 Kudo
LocNar
Community Member

Pre-Order: 6/8/2019 0122 EDT
Shipped: 11/18/2019 1455 CST
Delivered: 11/20/2019 1214 EST
Invite Code: 11/20/2019 at 1638 EST

1 Kudo
Jcgaudettte
Founder
Founder
Hi Grace, Still waiting for the code me too. Do you know if your organisation plan on communicating with the founders a little bit more? Could be nice to know the truth on what is going on here with the codes? I mean, you’re Google for godsake, you know how too send email right! I’ve a feeling that there’s a much bigger problem. Could you a least tell us where you are at in you pre-order list? Are you still sending code to pre-orde from june ?
0 Kudos
KenOBee
Community Member
I just got my code, so it looks like they are coming in steadily. For reference, I pre-ordered June 6th, got the shipping notification this morning at 6:56 AM MST and got my code at 3:23 PM MST. I was at work anyway so the timing didn't bother me. I'd have preferred to have my hardware today, but receiving in a couple of days isn't a deal-breaker to me.
2 Kudos
nuke
Community Member

+1 

Ordered June 6th and nothing yet. Only thing that ever got done was my card was charged. No shipping email, no code.

Like most mainly pissed the code wasn't emailed for june 6 people today. It was advertised that all foundation folks would get access on launch.

1 Kudo
MetalGear
Community Member
6/6er here Google really dropped the ball with this and I fully expect some manner of compensation.
1 Kudo
Zehto
Community Member
Ordered mine on the 6 the as well and received my package but no code still.
0 Kudos
DevoutRain2500
Community Member
Same here, still no code.
0 Kudos
Katriik
Community Member
Can I please have mine? Thank you.
0 Kudos
LePeR1898
Community Member
I also ordered June 6th without any codes so far... Should have at least sent out the code with the Controllers imo
0 Kudos
Minato
Community Member

I have the same issue. I also ordered on June 6th and still no code. I have a friend that also ordered on June 6th but hours after me and he already got it. I already lost all the names I wanted to use. I think you guys should pay more attention on us and give the code manually. Or compensate in some way, because WE PAID more for this. We paid to play at day 1. We paid more to be able to choose our names first. We PAID...

 

@ChrisFromGoogle @GraceFromGoogle 

3 Kudos
Spike112399
Community Member

I ordered June 6th, received my code this morning, and my controller this afternoon. Hopefully you get yours soon.

1 Kudo
Wanderer
Community Member

I ordered it also on 6th of June.... No code. I don't belive that they send the code like their orders.

 

1 Kudo
Danish
Community Member

My account was charged. I received my shipment, but can't use it for lack of invite code... 

1 Kudo
tatiana
Community Member

I have STILL not gotten my code and received a shipping notification. I am so disappointed in this launch and upset about the broken promises. If Google doesn't prioritize the first buyers of Stadia, this whole product and team is so flawed. If I do not receive my code by 11:59 PST I will be expecting my money back. I paid to be able to play ON launch day and they already were late with shipping my order. If they can't even handle sending out emails then this product is a joke.

1 Kudo
DaGhost
Community Member

Right there with you. This should have been sent out on the day of purchase. None of this waiting BS. Shipments should have been out last week and the system should have gone “live” at a certain time. I bought on June 11. 5 days after the launch. Well within a window to get my gamer tag I want. If I don’t get it I’m gonna be upset. This is a let down from a company I put a lot of faith in. 

0 Kudos