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Byfrost
Founder
Founder

Trying to play Rise of the Tomb Raider today and there was no picture.  Sound yes ... Something going on?

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Best Response
Mad_Dog_Bravo
Community Member

@Byfrost : Make sure that the brightness is turned up LOL!

No, jokes aside, a couple of things to try that come to mind.

  1. Do a Stadia shutdown and restart and see if that rectifies the issue.
  2. Sign-out of your account and then sign back in again and see if that resolves the issue.
  3. Open a session on chrome, start the game, check that its working, then quit that and retry on CCU.

Just a few things that may or may not help.  If those things fail to resolve the issue, then I would raise a case with support and see what their suggestions are, especially if other titles are working just fine.

Good luck, sorry couldn't be of more help.

Kudos appreciated if deserved.

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4 Replies
Mad_Dog_Bravo
Community Member

@Byfrost : CCU or Chrome?

Kudos appreciated if deserved.
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Byfrost
Founder
Founder
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Mad_Dog_Bravo
Community Member

@Byfrost : Make sure that the brightness is turned up LOL!

No, jokes aside, a couple of things to try that come to mind.

  1. Do a Stadia shutdown and restart and see if that rectifies the issue.
  2. Sign-out of your account and then sign back in again and see if that resolves the issue.
  3. Open a session on chrome, start the game, check that its working, then quit that and retry on CCU.

Just a few things that may or may not help.  If those things fail to resolve the issue, then I would raise a case with support and see what their suggestions are, especially if other titles are working just fine.

Good luck, sorry couldn't be of more help.

Kudos appreciated if deserved.
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Maruchinsu
Stadia Player
Stadia Player

I have the same issue. Apparently only happens when plugging a headset by Jack. I continue to hear but the image goes black and I have to turn my TV on again.

I do have a soundbar connected to the TV and I don't know if it's that.

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