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PeterH8033
Community Member

Never received invite codes ... Not receiving return process emails

Thought we would really enjoy the product. Never got to use it. Invite codes never appeared. Support pages said INVITE CODES SENT. I didn't discover CHAT in time before I started the return process. Now the return emails are not appearing. I've got emails from the original order placement. I've got emails from the google chat sessions. Something is broken with the google delivery of email with my configuration. I'm actually glad I'm returning the product. If Google can't consistently deliver email concerning the account, I don't want to spend money on buying games or other support materials.
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2 Replies
LordVivec
Founder
Founder

Your description sounds more like you have filters in place to redirect messages than a Google issue.

 

The codes came in a little weird, mine was in promotions, but lots of people got their code under the spam filter.  Have you checked your spam filters?

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PeterH8033
Community Member

I've checked and checked.  The only thing I can imagine is maybe something weird with my setup.  Such as Google account email is hosted by GoDaddy.  Maybe it is having trouble delivering to a google account hosted outside ?  Or by GoDaddy?  Or maybe something special about the original order?  It was for my son.  I can't see if I used another email address during that order for him.  Or that I've got multiple google accounts (for a non-profit I volunteer at).  I think my one email address is a recovery address for the other.  We've checked spam folders and more and have yet to find any email.  

BUT ... I got the original store order and I got the chat session order.  Never got emails about the invite codes.  Never got emails about the return address / labels and return instructions.  

... EXTREMELY FRUSTRATING ... I'm about to do my 3rd / 4th chat session now ... each time the person says it's an automated process and that's all they can do.  Then wait 24 hours for the email to arrive.  :disappointed_face:

I've already started the credit card dispute.  

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