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Buhluce
Stadia Player
Stadia Player

Nba 2k21: lost my career. Unable to sync profile

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Anyone else have this issue? I can't even load mycareer. Countless hours wasted. Can't connect when I try. It just says: unable to sync your user profile information. 

 

Paid for a full game, lost my player and investment. 

3 Kudos
Best Response
JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

Since this is technically an older topic and to keep everyone on the same page, we've gone ahead and made this post: https://bit.ly/3qvtjOK the current spot for updates on the current NBA 2K21 issue. We'll be locking this topic now, so keep an eye on the above link for future updates.


Thank you,

James

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0 Kudos
25 Replies
Como2020
Stadia Player
Stadia Player

Did you ever solve this? I'm having the same issue.

3 Kudos
ProfetikOne
Stadia Player
Stadia Player

Mine is now working same as before. Was down about a week or so.

0 Kudos
ProfetikOne
Stadia Player
Stadia Player

UPDATE: It is back to unable to sync, no longer works. It was back worked for about 2 days now we are back here :slightly_smiling_face:

0 Kudos
Buhluce
Stadia Player
Stadia Player

Nope, 2k is TRASH. move on from 2k products. The time and effort we gamers put into a game, 2K will never understand. 

1 Kudo
Jbuhr
Stadia Player
Stadia Player

I'm also having the exact same issue. Kind of ridiculous to pay for a game and then have it removed everything from you.

2 Kudos
ProfetikOne
Stadia Player
Stadia Player

I have the same issue. Is this a stadia issue or a 2k21 problem? How come it says "connect" to the internet when stadia is the internet?

2 Kudos
Como2020
Stadia Player
Stadia Player

Yeah their site says "up and running" but that's clearly not true.

1 Kudo
ProfetikOne
Stadia Player
Stadia Player

yes, was thinkin the same thing. So i guess we just wait, and if they dont give our **bleep** back we just never play again?

Mine has been gone for almost a week.

1 Kudo
TheUmcle777
Stadia Player
Stadia Player

Yeah. Me the same. Please how to fix this?

unable to synch your profil 

0 Kudos
ProfetikOne
Stadia Player
Stadia Player

wait and hope i guess

0 Kudos
Suoerb2012
Stadia Player
Stadia Player

I'm having the same issue. Would like to know where the issue is.

0 Kudos
Buhluce
Stadia Player
Stadia Player

It seems 2k is supposed to provide support for issues. 

2k will ask you what platform you are on, even though you say you're on Stadia. It seems like 2k doesn't know what they are doing, as they have no idea what stadia is, based on my conversation when i first reported this. They told me they would do a 1 time restoration for me, and restored a 60 something ranked overall My Player for me lol. 

Take my advice. For a company that doesn't give a **bleep** about their customers, they don't deserve my money. Got my player up to 92 OVR and gone, just like that. Haven't touched it since and I've been much happier. 

2 Kudos
ProfetikOne
Stadia Player
Stadia Player

alright, so what do we play instead then

1 Kudo
The6ixPat
Community Member

Same problem happen to me yesterday anyone else?

0 Kudos
ProfetikOne
Stadia Player
Stadia Player

yup

0 Kudos
brazilnuts
Stadia Player
Stadia Player

happened to me

0 Kudos
Lacnoir
Stadia Player
Stadia Player

Same problem… do you have a solution ??

0 Kudos
Lacnoir
Stadia Player
Stadia Player

2k help: 

It seems that you are experiencing this problem because your in-game data is not up to date, which may prevent you from accessing the online game or cause severe lags. This also applies to Stadia.

To ensure that the data is downloaded properly, please do the following:

Start the game.
In the main menu, select "Play".
Do not start a game.
Let the game run on this menu without doing anything.
The download time may vary depending on the size of the update, up to several hours. When finished, you will see a notification in the lower left corner of the screen, asking you to return to the main menu. The game should then be up to date.

 

but it doesn’t work for me 

1 Kudo
Borracho_313
Stadia Player
Stadia Player

The game is in the cloud, it doesn't make sense to sit and download. I'm in the same boat as well. Lame

1 Kudo
Lacnoir
Stadia Player
Stadia Player

This is what I told them, no answer back… the problem is Stadia server 

0 Kudos
Jasestunna1
Stadia Player
Stadia Player

We NEED a resolution or I want my money back from this game. Idc about it being almost a year of there's no resolution I need a refund!!

2 Kudos
TrulyDevoted1
Stadia Player
Stadia Player

Say farewell to NBA2k21 on Stadia.

 

0 Kudos
petty
Stadia Player
Stadia Player

Whatever going on I done threw in my flag and unsubscribed from Stadia and will no longer be supporting 2k products either. Can't blame one without the other. I spent over $160 on VC testing builds until I got it right on this last one. Not salty anymore just putting it behind me and now im just playing xcloud but will probably go back to  console or PC soon. at least the voices from the customers on those platforms are heard and respected in timely manner.

1 Kudo
JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

Since this is technically an older topic and to keep everyone on the same page, we've gone ahead and made this post: https://bit.ly/3qvtjOK the current spot for updates on the current NBA 2K21 issue. We'll be locking this topic now, so keep an eye on the above link for future updates.


Thank you,

James

0 Kudos