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Mrdevlin007
Stadia Player
Stadia Player

MK11 server connection error

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Hi so I’ve been playing mortal kombat 11 on stadia for awhile now and never had any issues like this just yesterday I logged into mortal kombat at around 3:15 and saw that I had no coins souls hearts gear up tokens etc my overview data is inaccurate I can’t open the premium shop towers of time krypt online and AI battle I’ve tried restarting mortal kombat didn’t work I tried restarting my internet didn’t work tried restarting stadia didn’t work I emailed WB and they said it would be an issue with stadia I started a support chat with google they said to contact WB I emailed them again and again they said it’s an issue with stadia I just gave up then I've logged back in about 6 different times now and still the same thing it really sucks because I've spent at least $400 on dlc and add ons it would be very appreciated if someone could help me

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Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

@Mrdevlin007 got a reply from my ticket.

Thank you for reaching out. I am sorry to hear that you are unable to access the server in Mortal Kombat 11. I understand how important it accesses to be able to purchase a DLC and enhance the overall experience of the game. While I do not have any additional troubleshooting steps for you to try at this time, I have forwarded your report over to the developers.

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14 Replies
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Mrdevlin007 

Sorry to hear about this, let me check on this with other experts.

1 Kudo
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Mrdevlin007 I'm sorry to hear your experience. Getting bounced back and forth between two different support is definitely not a good experience.

Just curious, when did you start noticing the issue? And when you said inaccurate data, what exactly do you mean? Does it look like you're accessing someone else's account? Do you know if anyone else has access to your Stadia account?

All I can think right now is there's a temporary issue with the server that may be resolved eventually, but I can't really tell for sure since I'm not 100% understanding what happened to your data.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Mrdevlin007
Stadia Player
Stadia Player

With the data it’s showing the wrong numbers for example  I know from a screenshot I had 723 brutalities and now it’s saying 644 the rest of the numbers are wrong as well if that was the only issue I wouldn’t really care but the games unplayable 

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Mrdevlin007 Looks like corrupted data and issue from the developer's end. Also @RXShorty already confirmed that he's also experiencing the same issue, so it's not just you. I don't have the game unfortunately so can't test. We'll keep you updated if we hear more.

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Stadia Guides are not employed by Google. Opinions are my own.
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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Mrdevlin007 

I just started MK11 and having the same issue. As the game runs just fine it looks like it isn't a Stadia issue.

My guess there is something wrong with the MK11 servers. I will also create a ticket at the developers and will ask around with the other Stadia guides.

This needs to be fixed :slightly_smiling_face:

2 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

@Mrdevlin007 got a reply from my ticket.

Thank you for reaching out. I am sorry to hear that you are unable to access the server in Mortal Kombat 11. I understand how important it accesses to be able to purchase a DLC and enhance the overall experience of the game. While I do not have any additional troubleshooting steps for you to try at this time, I have forwarded your report over to the developers.

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

@Mrdevlin007 

Another update:

Greetings,

Thank you for your report! We've seen similar reports on server connectivity issues for Stadia MK11 players and we can confirm this is being investigated.

In the meantime, I've placed your ticket on hold and will follow up through email as soon as I have news to share.

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Mrdevlin007
Stadia Player
Stadia Player

Thank you for the help I just check and the servers are finally back

1 Kudo
Mrdevlin007
Stadia Player
Stadia Player

Servers back offline what a shocker 

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Mrdevlin007 Looks like the servers are currently down according to their Twitter page

https://twitter.com/MortalKombat/status/1567515716529651712 

Hopefully it will be back up soon!

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Stadia Guides are not employed by Google. Opinions are my own.
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heynowpatrick
Community Member

I've got the same problem going on. It's been like this for a couple of days now. Can somebody please help?

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@heynowpatrick The Stadia team is aware of the issue and currently investigating. If I hear something, will post an update here!

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Stadia Guides are not employed by Google. Opinions are my own.
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Sonic_RiderX
Community Member

The same problem in Germany. No connection to the MK11 server is available. Only offline games are possible. All stats are at 0. This has been going on for 4 days now.

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Sonic_RiderX 

Yup .. they are working on it according to the ticket I created. :neutral_face:

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