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Mwanahabari
Stadia Player
Stadia Player

Issue adding child to Stadia

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I have 2 sons who I want to add to Stadia. One has been added easily, but using the other, I get a message saying they have asked parents for permission, but not notification appears. On the family settings, he is shown on the Stadia list and I can change his settings, but when he tries to play he gets the same message that we need to give him permission and the option to send an email. Any ideas how to solve this issue?

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Do your two sons have different Google Accounts as well or are they in any way sharing a Google account and that might cause issues?

I would also recommend, check out the instructions in this article and try again just to be sure to walk them through from the beginning to end to see if all steps were done in the correct way, maybe that can also help figuring out the issue you have there.

For further steps it might be best to check out with the Stadia support as they should be able to help you with that issue as well, because maybe something like having your child leaving the family group would be needed, but as Google groups have that limit of only switching a family once in 365 days, you need to check if that would be possible as a TS step for you here to not lock your child out of the family.

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1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Do your two sons have different Google Accounts as well or are they in any way sharing a Google account and that might cause issues?

I would also recommend, check out the instructions in this article and try again just to be sure to walk them through from the beginning to end to see if all steps were done in the correct way, maybe that can also help figuring out the issue you have there.

For further steps it might be best to check out with the Stadia support as they should be able to help you with that issue as well, because maybe something like having your child leaving the family group would be needed, but as Google groups have that limit of only switching a family once in 365 days, you need to check if that would be possible as a TS step for you here to not lock your child out of the family.

1 Kudo