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pykus342
Stadia Player
Stadia Player

I was charged for over a year and I want my money back.

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I have been charged for over a year for a subscription when I never even got my device. I wasn't supposed to be charged until I actually had a device and I never got one. I want a phone number but all they have is chat and they send a request to some unknown department that denied my request. I was given nothing for this money and google should be ashamed for trying to keep it.

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Best Response
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Hi @pykus342 there's no requirement to have the device to play on Stadia. My guess is you signed up for the free trial and didn't cancel the Pro subscription. Hopefully you already cancel it by now so you won't get charged for future months.

As you already work with support, your best chance of resolving this is to keep working with them, as nobody here will be able to help you with this kind of issue.

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Stadia Guides are not employed by Google. Opinions are my own.

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1 Kudo
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @pykus342,

what device are you talking about?

I know you don't need any new devices to play on stadia because you are able to load the site on any chromium based browser (Google chrome and the new Microsoft edge to give two examples) and using the latest iOS you can play on your iPhone or iPad as well with just what you have already.

Also the stadia pro subscription is completely optional to use stadia. Yes it provides more features but to play a game that you bought you have no gaming limit per day or any other length of time.

Here is what stadia pro provides compared to the free tier

Pro subscription
4K with max 60 FPS
Surround sound support
Monthly claimable Pro games
Play bought games
Play free games
Play claimed Pro games

Free subscription
HD(1080p) with max 60 FPS
Stereo sound
Play bought games
Play free games

Multiplayer is included at no cost along with cross play/save if the game supports it

-Shadow
I am just a volunteer here on the forums

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1 Kudo
13 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Hi @pykus342 there's no requirement to have the device to play on Stadia. My guess is you signed up for the free trial and didn't cancel the Pro subscription. Hopefully you already cancel it by now so you won't get charged for future months.

As you already work with support, your best chance of resolving this is to keep working with them, as nobody here will be able to help you with this kind of issue.

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @pykus342,

what device are you talking about?

I know you don't need any new devices to play on stadia because you are able to load the site on any chromium based browser (Google chrome and the new Microsoft edge to give two examples) and using the latest iOS you can play on your iPhone or iPad as well with just what you have already.

Also the stadia pro subscription is completely optional to use stadia. Yes it provides more features but to play a game that you bought you have no gaming limit per day or any other length of time.

Here is what stadia pro provides compared to the free tier

Pro subscription
4K with max 60 FPS
Surround sound support
Monthly claimable Pro games
Play bought games
Play free games
Play claimed Pro games

Free subscription
HD(1080p) with max 60 FPS
Stereo sound
Play bought games
Play free games

Multiplayer is included at no cost along with cross play/save if the game supports it

-Shadow
I am just a volunteer here on the forums
1 Kudo
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

If you would like to talk to someone @pykus342.I would suggest continuing with support like you have been as @Ivan has suggested

 

Do note that Stadia pro is a subscription service that is not refundable as it is not a requirement to play and use Stadia 

-Shadow
I am just a volunteer here on the forums
0 Kudos
pykus342
Stadia Player
Stadia Player

I do not use twitter or facebook. This seems to remain my only option.

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@pykus342 Then if you really want to get help now, you can use the chat option, or call if it's available, which will allow you to talk to someone directly. The Stadia Guides are just volunteers and not employed by Google, so none of us here will be able to help with billing/purchase issues.

If you contact support Stadia support through chat, they are employed by Google and will be able to help you with these issues.

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
pykus342
Stadia Player
Stadia Player

Any suggestions?

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@pykus342 This is your fourth post in the same topic within the past hour. Please reply to your existing post to ask more questions rather than creating new posts.

When you reach out to support, there's an option for Chat/ Call. Depending on which country and time of day, some option may not be available. Keep in mind this is weekend, so availability will be limited. Please try going through the support option and you should see the option at the end part of the form

https://support.google.com/stadia/gethelp 

Ivan_0-1660413296630.png

 

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
pykus342
Stadia Player
Stadia Player

IT's Stadia's fault for not having a phone number to call. I'm going to try every avenue I have to to get attention.

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@pykus342 There is a way to get support on the phone, but it's not always available. If you follow the steps to reach support like what I explained in your other post, you can see the options. You can try the current available options, but posting the same topic over and over again in the community will not increase your chance of getting help. Feel free to reach out to the Stadia team through their social channel as well (Twitter and Facebook). The links can be found from the support page

Ivan_0-1660414000677.png

 

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Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
pykus342
Stadia Player
Stadia Player

I did not get the device I was promised and was charged for a service I never used.

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Hi @pykus342 did you get a chance to see what @AndroiFy and I replied in two of your previous posts?

https://community.stadia.com/t5/Stadia-General/I-was-charged-for-over-a-year-and-I-want-my-money-bac... 

https://community.stadia.com/t5/Stadia-General/Stadia-is-stealing-my-money-Disgusting-scam/m-p/81798... 

In the future, please refrain from creating multiple posts for the same topic. This is so that we can easily have the discussion in one place. In this case, you will need to work with support to resolve your issue. None of us here will be able to help you with this.

You mentioned that you already reached out to Support, but just in case you lose it, I will include the link again below

https://support.google.com/stadia/gethelp 

Hope your issue get resolved soon.

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
pykus342
Stadia Player
Stadia Player

I want my money back now. You should never have had it. Why is this so hard?

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AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @pykus342 

Did you subscribe for Stadia Pro? If you end your trial, you need to cancel the subscription before the renewal as explained here: https://support.google.com/product-documentation/answer/9609879?hl=en

Do you receive email about these charges or do you see on your bank statements?

1 Kudo