cancel
Showing results for 
Search instead for 
Did you mean: 
saykopat
Stadia Player
Stadia Player

I can't remember my Stadia GMail i have only profile name

Jump to Best Response

dunkerbob#9318 this is my stadia profile and i have Destiny 2 accound linked but i cant remember the gmail adress how can i get my account back.

1 Kudo
Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @saykopat,

If you have forgotten your Gmail address linked to your Stadia account, you need to walk through the Account Recovery process (see here). It's the same process as if you've forgotten your password. There is no option to get it back by contacting the support as they have no option to verify you, even not with any documents like personal ID or anything. A friend of mine was is a similar situation once but after trying multiple times he finally got the message that the team will have a look and answer in 3-5 days.

The good thing is: You can try it as often as you want and if you don't remember some things, just use the "choose other option" button in the top left corner of the window of the Account Recovery. Here are some more tips to help you with the Account Recovery.

View Best Response in original post

2 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @saykopat,

:hushed_face: that sounds like a challange.
Did you try to contact Stadia Support chat to find out if they can help you?
I am afraid we cannot help you with this on the community forum. :face_with_rolling_eyes:

Hope you will get your account back soon. 

View Best Response in original post

0 Kudos
5 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @saykopat,

If you have forgotten your Gmail address linked to your Stadia account, you need to walk through the Account Recovery process (see here). It's the same process as if you've forgotten your password. There is no option to get it back by contacting the support as they have no option to verify you, even not with any documents like personal ID or anything. A friend of mine was is a similar situation once but after trying multiple times he finally got the message that the team will have a look and answer in 3-5 days.

The good thing is: You can try it as often as you want and if you don't remember some things, just use the "choose other option" button in the top left corner of the window of the Account Recovery. Here are some more tips to help you with the Account Recovery.

2 Kudos
saykopat
Stadia Player
Stadia Player

Thanks for information. I cant remember my gmail. I need to find my GMail belongs to dunkerbob#9318 this account. Maybe i can remember my password. Also this account connected my Destiny 2 Cross Save. sdassa.PNG

0 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @saykopat,

:hushed_face: that sounds like a challange.
Did you try to contact Stadia Support chat to find out if they can help you?
I am afraid we cannot help you with this on the community forum. :face_with_rolling_eyes:

Hope you will get your account back soon. 

0 Kudos
HelpMePleeeeeze
Community Member

Did you ever get any assitance? Im in the same boat. I've tried every known email address I have ever used and I can't remember what email i used. Stadia is the ONLY platform that doesn't have a "Forgot email/ID" icon when you're logging on. 

0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hello @HelpMePleeeeeze,

 

Thanks for being a member of our community forum! I'm so sorry you aren't able to log into your Stadia account. That makes for a pretty non-existent gaming life. No worries, as you can see pinned underneath the original post, there are a couple of great recommendations for how to recover your account.

 

However, since this is an older topic, I am going to go ahead and lock it. If you've gone through the suggestions previously mentioned and still need help from our community, feel free to create a new post. We're here for you!

 

Best,

James

0 Kudos