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JaxTeller
Stadia Player
Stadia Player

I bought rainbow six siege deluxe edition but I cant play.

I bought rainbow six siege deluxe edition but I cant play because all sections locked:

I'm new, sorry if I'm posting in the wrong place.

JaxTeller_0-1625517295378.png

 

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21 Replies
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hello @JaxTeller,

That's strange. Is this your first Ubisoft game on Stadia?
If so do you have your Ubisoft account connected to your Stadia account.

Did you try restarting the game? :smiling_face_with_smiling_eyes:

1 Kudo
JaxTeller
Stadia Player
Stadia Player

Yes sir, connected with ubisoft and yes I'm restarted the game

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JaxTeller
Stadia Player
Stadia Player

Hey, fixed. Since it's new, maybe I had to confirm. Everything is normal now. I hurried because I was impatient. :slightly_smiling_face:

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hiya @JaxTeller,

No problem. Glad you are able to play your game!
Just started Rainbow Six Siege myself and having issues logging in the game.
And you are right, quick game restart and it went just fine. :smiling_face_with_smiling_eyes:

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Babri
Stadia Player
Stadia Player

I just bought this game, I can't connect to the server from my Ipad pro, I tried to login with username and password with Ubisoft. Whenever I do, it does successfully shoe's and green icon shows few sec for restriction. Then nothing happens. I have to try and try gain to login. Why can't I connect?

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hello @Babri,

Sounds like the account linking progress is not working as intended.
Do you get some kind of error?

Is this your first Ubisoft game on Stadia? 
If so please try Stadia on a pc or mac with a Chrome browser and launch the game and see if this works as intended (if you have the option ofcourse).

Thanks! :slightly_smiling_face:

1 Kudo
Babri
Stadia Player
Stadia Player

I do have Tom Clancy's Ghost Recon Breakpoint by ubisoft on stadia. Never had a problem with them. Unfortunately I got no PC or laptop anymore. This is very complicated 

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Babri,

If your account already is connected the steps I described are not needed. But do you get some kind of error?

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papacrazyfoot
Stadia Player
Stadia Player

Same issue Galaxy s10

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Mickyjohn1990
Stadia Player
Stadia Player

Hi yeah I had same problem with other ubisoft games had to log in and change password cause it needed authentication 

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Babri
Stadia Player
Stadia Player

Actually it did asked me few times to change my ubisoft password as I was playing ghost recon breakpoint. I have changed my password today. I am still able play, but rainbow six siege I can't.

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Babri
Stadia Player
Stadia Player

20210706_095309.jpg

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Babri
Stadia Player
Stadia Player

Also I get weird message, even I changed my Live.com password  with ubisoft. I still get message as U play ghost recon breakpoint 

20210706_110101.jpg

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Babri

Looks like there is something wrong with your Ubisoft account.
The error code you are getting means the connection to Rainbow Six Siege is lost (probably because the login fails)

I would advice you to contact Ubisoft to find out what is wrong with your account and check their support site about receiving a forced password reset message.

Hope you get your account issues resolved.

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Babri
Stadia Player
Stadia Player

1BE54105-21C9-4475-99EB-9390A85DA28E.png

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Babri
Stadia Player
Stadia Player

To link your existing Ubisoft account with Stadia:

  1. On your desktop or laptop computer, sign into your account on stadia.com.
    • Note: At this time, you cannot link your accounts in a mobile browser, on your TV, or in the Stadia appBabri_0-1625586668414.png.

is it because of that I CANT CONNECT. That I need pc

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Babri
Stadia Player
Stadia Player

I even created a new Ubisoft account, still same issue

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Babri
Stadia Player
Stadia Player

I got message from ubisoft, 

Hello Watch-Dogs-Hunt,

Thank you for getting in touch with Ubisoft Support.

Since you are receiving an error message in regards to a connectivity issue with the Stadia Servers we would advise you to please get in touch with their Support directly.

They should be able to further assist with any troubleshooting in regards to this issue.

For any further assistance, or if any questions arise, please do not hesitate to contact us.

Kind Regards,
Ubi-Soul Ripper
Ubisoft Support

Screenshot_20210706-211616_Email.jpg

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hello @Babri,

The is pretty odd as the game runs as it should and the error is on the Ubisoft side of the game.
But you can always reach out to Stadia Support chat.

I am afraid you will get sent back to Ubisoft. :expressionless_face:

If you contact Ubisoft again be sure to send the error codes you have shared here.
Maybe things are getting solved from there. 
Sorry we cannot be much more of a help.

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diegoaugustoda9
Stadia Player
Stadia Player

Sim

 

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JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,
This is an older post so we're going to go ahead and lock it now. If anyone still needs help after trying the suggestions here, I'd recommend creating a new post so that you can get better visibility in our community.


Thank you,
James

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