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ElDavi
Stadia Player
Stadia Player

How to unlink Ubisoft Account

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I logged in on Stadia to the wrong ubisoft account and now there's no ubisoft connect log out button and support can't help me?

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ElDavi
Stadia Player
Stadia Player

@RXShorty 

Unlinking Google Stadia​​​​​​

  1. Go to the UBISOFT ACCOUNT MANAGEMENT page and log in to your existing Ubisoft account.
  2. Navigate to the "Account Information" section of the Account Management page.
  3. Locate the "Linked Accounts" section where you will find Google Stadia listed.
  4. Click on the "Unlink" button within the Google Stadia tile.
  5. When it asks for confirmation to unlink your Google Stadia account, click the "Continue" button.
  6. It will ask you again if you're sure you'd like to unlink these accounts, if you're sure, click "Unlink" again.

I cannot complete step 1 because I do not know the e-mail or password of the Ubisoft account I'm connected to on Stadia. The Stadia Ubisoft connect UI doesn't help since it doesn't tell me what email I used to sign up or allow me to "log out".

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide
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ElDavi
Stadia Player
Stadia Player

@RXShorty 

Unlinking Google Stadia​​​​​​

  1. Go to the UBISOFT ACCOUNT MANAGEMENT page and log in to your existing Ubisoft account.
  2. Navigate to the "Account Information" section of the Account Management page.
  3. Locate the "Linked Accounts" section where you will find Google Stadia listed.
  4. Click on the "Unlink" button within the Google Stadia tile.
  5. When it asks for confirmation to unlink your Google Stadia account, click the "Continue" button.
  6. It will ask you again if you're sure you'd like to unlink these accounts, if you're sure, click "Unlink" again.

I cannot complete step 1 because I do not know the e-mail or password of the Ubisoft account I'm connected to on Stadia. The Stadia Ubisoft connect UI doesn't help since it doesn't tell me what email I used to sign up or allow me to "log out".

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Stove
Community Member

Ever find a resolve to this? I have the same issue.

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Stove,

I am afraid the only way I know how to do it is when you know which Ubisoft account you used to connect to Stadia.
There is no menu to find out the Ubisoft account that is linked within Stadia. 

The only thing you can do is manage your Ubisoft+ subscription within the Stadia settings menu.
So if you cannot remember which Ubisoft account you have connected to your Stadia account I am not sure how to find this back.

Maybe Stadia Support chat can help you with this, but I am not sure they can help. :face_with_rolling_eyes:

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Stove
Community Member

Hey so I just found someone's Reddit thread that got this solved. The Ubisoft support chat can fix the bug and allow a known Ubisoft account to be linked. I am waiting for their chat to open at 930am est to confirm.

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GermanBratwurst
Stadia Player
Stadia Player

did you have success yet?

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JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

This is an older topic that has a great Best Response. Please reach out in a new post if you need additional assistance, as we'll be closing this conversation now.


Best,

James

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