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RASKEN666
Stadia Player
Stadia Player

Haven’t received redeem code for Premiere Edition

I made my order of Cyberpunk 2077 on Nov 25 and still haven’t been noticed with the purposed promotional code to redeem my Premiere Edition. As I have recommended this to lots of friends who then made their orders after me and they received theirs I’m getting the feeling that something might be wrong?

By microscanning the Internet I haven’t read about people who have been waiting as long either?

1 Kudo
11 Replies
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

You should be gotten the email by now indeed.
Did you check your SPAM filter?

If so I am afraid you have to contact Stadia Support.

1 Kudo
RASKEN666
Stadia Player
Stadia Player

Yes I checked, and I got the transactions confirmation e-mail sent to me a day after release, plus a couple of news letter updates without any hassle... I’m waiting in line to get in contact with the chat support and been waiting almost two hours, my place in line is about 130 atm:face_with_tears_of_joy:

0 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

It is quite busy at support... Hope you still get your Premier Edition. :smiling_face_with_sunglasses:

1 Kudo
RASKEN666
Stadia Player
Stadia Player

Thanx for the cheer:ok_hand:
Yes I suppose that today’s disturbances isn’t helping me right now either:face_with_tears_of_joy:

0 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @RASKEN666

when did you actually got charged for Cyberpunk? You can check that on pay.google.com.

I am asking, because the Stadia team mentioned it can take up to one week until the email arrives.

Also the terms & conditions of the offer state that the email can arrive until January 16, 2021. Therefore if you are unlucky it can take some time until the code arrives.

1 Kudo
RASKEN666
Stadia Player
Stadia Player

Thanks for the info! 
I was charged on Dec 11th, so I suppose all I have to do is to wait, but isn’t it weird that I get to wait longer than my friend who placed his order on Friday last week?

0 Kudos
Maivus
Stadia Player
Stadia Player

I've actually seen posts about the same experiences from others. People who purchased after they did got their confirmation code already. I received mine the day after the game went live. It was titled: Your free Stadia Premiere Edition with Cyberpunk 2077 purchase

See if you can find that. Although if not then it might just be a waiting game. I believe it was After 4pm yesterday that they said they've reached their limit people who purchased the game and will be receiving one. Anyone who got it before then is good to go and just needs to wait. 

"I have spoken."
1 Kudo
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

I pre-ordered as soon as it arrived on the platform, was charged on 10/12 and the email arrived on 11/12, so I was a bit lucky I guess as well.

But according to others I believe it seems to be random to whom the codes will be sent first, it's not based on the pre-order status or anything. Therefore I cross my fingers for you, hopefully you'll receive the code soon!

1 Kudo
RASKEN666
Stadia Player
Stadia Player

My e-mail got stuck somewhere on it's way, got some really good help from the support and now it's on it's way!:)

0 Kudos
RASKEN666
Stadia Player
Stadia Player

I am glad I took the time to get in touch with the Stadia support chat. The email containing my code was stuck in limbo somehow, but the support was helpful enough to get me through with placing my Premiere order. If you, like me, ordered early and didn't recieve your redeem code, don't hesitate to contact the Stadia support.

Live long and prosper! \\//_

1 Kudo
Nate_
Stadia Player
Stadia Player

I also bought cyberpunk on November 23rd and still haven’t seen an email. I talked to stadia customer support and they said, “The redemption period of this offer ended on December 11,2021 11:59 pm PT. We hope to deliver more great promotions like this in the future. Stay tuned!”

This is predatory and borderline fraudulent behavior. 

0 Kudos