cancel
Showing results for 
Search instead for 
Did you mean: 
LiamSShepherd
Community Member

Have the product, not the code...

Received my Stadia Founders Edition, but can't use it due to not yet receiving the invite code. Have been trying to contact Stadia all day. DMs, emails, forms. Even went via live chat for other Google products as there was no live chat option for Stadia (convenient). Have now been waiting 3 hours for a call back with the same excuse when I try to request an update on when I will be called. Anyone else managed to resolve this issue yet? Might want to bookmark this one for some bedtime reading Google: http://www.legislation.gov.uk/ukpga/1893/71/part/III/enacted
1 Kudo
7 Replies
Sopilla
Community Member

Same here... Received the product but the code still hasn't made it to my inbox. :disappointed_face:
2 Kudos
davidking
Stadia Player
Stadia Player

You can of course keep trying Stadia support but from what I've seen on here and Reddit they will likely tell you it may take 3-5 business days and to contact them again if you still haven't received the code by the end of the week.

0 Kudos
asynapse
Community Member

I checked my order and it is listed as "not shipped" yet it's been sitting here in the box for over a month.  I was speaking with support (got a callback in about 45 min) and it seems the shipper did not get in good communication with the order department.  At least that is the best I can figure out.  I was told they are redoing the order/shipping process to find the errors for those who ordered Founder's Editions as I did but have not received their invitations as of November 20th.  I did make the point that the "only" reason I ordered was the opportunity to acquire a unique name.  That was the thing that moved me to purchase.  Now that the good names are gone, I wonder how they are going to make that up to us?

0 Kudos
asynapse
Community Member

Yesterday, 20 Nov. received notice the controller sitting here for a month was shipped.  Progress!  Then, tonight by 7:30 pm, I receive my invitation, registered my name and paused before starting free trial. Once burned, twice shy.  I'm going to wait awhile and see what happens when the dust settles.

It's gut check time, Google.  Let's see how you handle it.

0 Kudos
Sopilla
Community Member

Just got it in my inbox a few hours ago! 

0 Kudos
LiamSShepherd
Community Member

*Geordie accent* Day 2 in the Google Stadia house. Liam comes to the diary room. He has now had his Founders Edition for close to 48 hours and is still yet to receive his invite code....
0 Kudos
LiamSShepherd
Community Member

Just received my code 10:50pm. Pre-ordered 14th September and received product 9am yesterday

0 Kudos